Hello.
I have an Aclara SGM1411-B. I would like to make use of one of the time of use plans so that I am charged less for electricity usage during off peak times.
Customer support says my smart meter can’t do that, but from what I have read the Aclara is able to support time of use tariffs and can also be remotely updated to do that.
So why am I being asked to pay (£100) for an engineer visit? Can the meter not be updated remotely?
Updated on 28/03/25 by Ben_OVO
Economy 7 tariffs only benefit people who use a large amount of power at night - generally when they are using night time storage heaters / water heating. Without high night time usage, economy 7 can be very expensive compared to a standard plan. You can find out more about economy 7 here 👇
If charging an electric vehicle at night, this may not use enough to mean economy 7 is needed. You’ll be much better off using our Charge Anytime plan:
OVO doesn’t currently do Time of Use tariffs other than Economy 7/Economy 10. What did you want to use that tariff type for
As it stands, your current meter suggests that you might not have a valid use case for E7 anyway - the cost during daytime hours are significantly more expensive than Standard Variable. It’s not worth it unless you have a use case.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
