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Iggy Pop
Rank 1
Dec 31, 2024 4:38 PM UTC
Solved

Smart meter readings for Power Move? Anyone else had an outage on the 11th of December?

Hi has anybody else had a similar outage?

On the 11th of December my electricity smart meter stopped sending half hourly readings to OVO. Funnily enough my dad who is with EDF experienced the same outage in smart readings on the same day. 
 

Which now means I can’t take part in PowerMove. 
I’ve emailed OVO support and got the reply to wait 32 days to see if the meter will reset itself. 
 

 

BPLightlog
BPLightlogBest Answer
Super User
Dec 31, 2024 5:34 PM UTC

My meter had a ‘missing day’ on 12th December but since then the day’s data has been recovered. There were some communication network events during that time. 

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8 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Dec 31, 2024 4:53 PM UTC

Hi ​@Iggy Pop ,

It’s probably just a temporary issue in your area, it seems fine for me. I’d say keep an eye on it for now!

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BPLightlog
Super User
BPLightlogSuper UserBest Answer
Super User
Dec 31, 2024 5:34 PM UTC

My meter had a ‘missing day’ on 12th December but since then the day’s data has been recovered. There were some communication network events during that time. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, EV, ASHP and Home Assistant automation}
Rank 2
UnworthyBean
Rank 2
Jan 16, 2025 5:58 PM UTC

Appreciate this is an older post but did this ever get sorted?

 

Mines been missing since the end of November now and don’t seem to be having much luck with support. 

Chris_OVO
Community Manager
Chris_OVO
Community Manager
Jan 17, 2025 9:32 AM UTC

Hey ​@UnworthyBean,

 

What are you missing? Is it smart meter data, readings or something else? The more information we have - the better the advice the community can offer 😊

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Rank 2
UnworthyBean
Rank 2
Jan 17, 2025 11:03 AM UTC

I'm just missing half hourly readings for electric. Although gas are going through fine along with daily reads for electric. They were working fine since I moved around 2 years ago and then suddenly stopped working - Precisely at 6pm November 20th judging by the graph.

I have called support and they are having a look into it, just thought that the original poster may have been able to provide some insight and rule out something.

Oddly enough it happened shortly after a separate issue with power move where I couldn't take part at all.

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
Jan 20, 2025 9:59 AM UTC

Keep us posted with what the support team say ​@UnworthyBean. Hopefully they get this sorted for you ASAP. 

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Rank 2
UnworthyBean
Rank 2
Jan 20, 2025 8:13 PM UTC

​@Emmanuelle_OVO 

Will do. Going to call tomorrow as I've noticed that the meter itself isn't showing the date and time, it's just blank.

From my limited understanding it logs the reads every half hour but sends them once a day. I'm guessing if there's no time it can't associate those together.

Hoping it can just be remotely updated or something. Could be completely unlinked but worth a shot.

I'm also concerned that, without half hourly reads, I won't be able to get battery boost credits unless that works directly from the inverter data.

 

 

Abby_OVO
Community Manager
Abby_OVO
Community Manager
Jan 21, 2025 10:14 AM UTC

Hey ​@UnworthyBean 

 

Sorry to hear about all of this.

 

If the display has gone blank, can’t be read and it can’t be turned back on by pushing buttons, then you’ll need a replacement meter. 

 

 

If you’ve not done so already, definitely contact the Support Team about this so they can arrange an exchange.

 

Keep us updated with how you get on.

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