Our account homepage says the smart meter isn’t sending a reading and could we help by submitting a reading. But clicking on ‘submit a reading’ leads to a page saying we have a smart meter and don’t need to submit a reading… There’s no email contact on the support page to submit a reading. What’s the solution please?
Updated on 15/08/24 by Abby_OVO
I agree with Julia, as I often do - I bet this will resolve within 6 weeks of the migration start date. However if there’s not been any communication with the smart meter for 5 days or more, you’ll be able to manually submit readings via your online account,
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OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
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