Skip to main content
Rank 1
Webby77
Rank 1
Jun 24, 2025 3:31 PM UTC
Solved

Smart meter installation Earth wire problem - Will my installation go ahead?

I am trying to get a smart meter installed but was told when they attended that there was a problem with the earth wire so couldn't install it. 

I rent so reported what was said to my landlord & they sent an electrician but I was told that uk power network would contact me but I never heard from them. 

I really have no idea and don't want to book another insulation just for the same thing to happen again. 

Anyone able to tell me what the problem it please. 

.

Lukepeniket_OVOBest Answer
OVO Engineer
Jun 27, 2025 8:44 AM UTC

Updated on 04/07/25 by Abby_OVO

 

Hello!! 

I can see this appointment is booked in for today? a B07 issue was raised over a year ago so I assume UKPN have been out to fix the issue? although I cant see a decent photo from the previous job.

Looking at it I don’t see a reason why the job cant go ahead…

 

morning!! 

Yes it looks like a nice new L&G 5T was fitted =]

 

OVO Operations Excellence Manager and Former Field Operations Team Leader
View in thread

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
Jun 24, 2025 8:05 PM UTC

Hi ​@Webby77 ,

This sounds like a good one for ​@Lukepeniket_OVO as it’s engineer stuff. I’ll ask him to swing by so he can take a look at this.

Please bear with us - Luke may need a couple of days before he can stop by.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    OVO Staff
    Lukepeniket_OVOBest Answer
    OVO Engineer
    Jun 27, 2025 8:44 AM UTC

    Updated on 04/07/25 by Abby_OVO

     

    Hello!! 

    I can see this appointment is booked in for today? a B07 issue was raised over a year ago so I assume UKPN have been out to fix the issue? although I cant see a decent photo from the previous job.

    Looking at it I don’t see a reason why the job cant go ahead…

     

    morning!! 

    Yes it looks like a nice new L&G 5T was fitted =]

     

    OVO Operations Excellence Manager and Former Field Operations Team Leader
      Chris_OVO
      Community Manager
      Chris_OVO
      Community Manager
      Jun 30, 2025 8:05 AM UTC

      Morning ​@Webby77, 

       

      Did you manage to get the work carried out in the appointment ​@Lukepeniket_OVO has mentioned above? 

       

      Please keep us updated and if you’ve got any further questions.

      Renewable energy jokes never get old.
      OVO Staff
      Lukepeniket_OVO
      OVO Engineer
      Jun 30, 2025 8:08 AM UTC

      morning!! 

      Yes it looks like a nice new L&G 5T was fitted =]

      OVO Operations Excellence Manager and Former Field Operations Team Leader
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd