Smart meter gone "dumb" again

Zip file downloaded named data, contains one folder electricity which in turn contains a consumption and a tariff folder, each of these contain a single folder named “1” and each of these contain a CSV named “20240801-20240830” which in turn contain a single header line “timestamp (UTC)  energyConsumption (kWh)”

So no data. Time span used contains data that has reached OVO

This is exactly the same as my attempts before. I guess it is possible that the meter is reachable assuming the data given under HOME in homebrew report (above) was obtained from the meter but metering data is not flowing from the meter for some reason. I’ll wait and see what the engineer has to say next Tuesday.

Just a heads up - Smart Meters in the UK don’t use SSL nor SSL Certificates. :)

OK, thanks. This would indicate that whatever fix was done to make it possible for me to receive nr3rgy data after the long famine has not been applied globally. They knew I was watching (the squeaky wheel!), so it’s possible there’s some alpha testing going on before deploying the fix to all affected customers. I have no idea whether any of this fiddling could be affecting OVO’s ability to retrieve data reliably. 

In any case, I don’t think a site visit will help; I think this is all a question of remote software updates. An engineer might be able to see something interesting in your meter’s security log, but then so could the engineers at OVO so long as they’re able to send the right service request. We’ll see - I expect a full report on the results of the site visit 🙂 

Meanwhile, I’ll get back to n3rgy and Aclara to see if I can extract a progress report from them. 

PS An hour or two ago, I saw that my account was showing both readings and usage data for 29 August but not for 28th. So billing is up to date, and it’s possible the missing day’s data will pitch up in due course. n3rgy is still bringing me a full house of usage data, so I can keep my spreadsheets on track.

@Firedog Thanks for the update. Glad your data has returned and guess what my data is now upto date as well 😀Latest reading dated 30th August.

I feel sorry for the folks on the Support desk having to work with what I perceive as a flaky system as they appear not to have the right tools to answer customer queries other than call an engineer (where have we heard about flaky systems recently, the answer is just over the Horizon!)

Going to cancel the engineer visit I think although it might be good to hear what he has to say. I’ll probably wait to see if readings continue to get through.

I’ll keep you posted

Hi @grumpy235,

Glad to hear this has sorted itself out. Please let us know if you have any further issues.

@Firedog 

You asked for an update after my engineer visit…

Smart readings still getting through since 30th August

Engineer turned up on time, extremely helpful and friendly guy.

Job ticket was a bit vague so he had a Webchat with engineering support - “MILES ?” about what was expected of him, seemed to be a Comms check.

He requested they check if my meter was visible, answer was no so he removed comms block for 5 mins and put it back (re-boot) and support could then see my meter. 3 green lights at correct frequency before and after the re-boot. He closed the ticket.

Not sure if I am any further forward as unless the meter is in permanent contact with the DCC then I would expect no visibility before the re-boot and to have it after re-boot if the comms are working fine.

Searching the Web it appears getting data out of the DCC has not been good during August for a number of suppliers.

Coincidently just after the engineer left, the man from Morisson turned up to read the meter🙂

Thanks for the update. It’s good to know that rebooting the comms hub helped. I’d heard that it is possible to do this remotely, which would have saved an engineer visit in your case. Perhaps @Lukepeniket_OVO could confirm or refute?

Just to clear up a widespread misunderstanding: DCC doesn’t hold any data. They’re all stored on your meter. DCC’s job is to provide the secure communications channel between your meter and anyone else authorized to access the data it contains. This includes your supplier, your DNO and any ‘other user’ like n3rgy or Bright that you give permission to. There have indeed been a few hiccups over the past few weeks, but I’m sure DCC and others involved are working hard to get them all ironed out (to mix my metaphors a bit 🙂).