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Anonymous
August 4, 2023
Solved

Smart meter allegedly not sending data for Power Move

  • August 4, 2023
  • 16 replies
  • 522 views

Ovo claim that my smart meter has not been sending readings. Funny that because every day since the first of July I have seen the message receiving data 'no need for you to do anything.'

Anyone else had this problem and without wasting my time any suggestions on what I am supposed to do?

I have manually calculated ths power move figure for July and it is around 6.5% for the month. Seems we have been wasting our time.

    Best answer by Tim_OVO

    Updated on 16/01/26 by Abby_OVO​​​​​​

     

    Hi @Len Holbeche @BPLightlog @ElaineL @supercitybity @Coldspur Andy @HighlandLass 

     

    Thanks for everyone flagging this. I can confirm that an issue with the Power Move end of month communication has occurred where all Power Move customers received the same ‘non-communicating smart meter’ email.

     

    This is currently being rectified and we’re hoping to send everyone an email shortly to apologise with the correct end of month email content. 
     

    Check out our website for the latest challenge information:

    https://www.ovoenergy.com/power-move,
     

    Join Power Move today
     

    Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.

    The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
     

    Check our FAQs to find out more. Power Move terms also apply.

    16 replies

    Show previous replies
    A
    Anonymous
    August 4, 2023

    I've got the tenner in my account as well panic over. Thanks for that.

    OVO get a grip!

      T
      Newcomer
      TrishH2521
      Newcomer
      August 4, 2023

      I’ve be also had the email stating that my meter wasn’t sending data, what is the point in trying to lower your usage if Ovo aren’t going to credit you 😡

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      August 4, 2023

      I’ve be also had the email stating that my meter wasn’t sending data, what is the point in trying to lower your usage if Ovo aren’t going to credit you 😡

      Check your account - it might have been credited. The email may have been a mistake.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      E
      Newcomer
      ElaineL
      Newcomer
      August 4, 2023

      I think there’s maybe been a mix up in the emails that they’ve sent out. I also got the same email, but I checked my bill online and I’ve received the PowerMove credit for July, so def check your bill

      Just checked. Yes, there is a -£10 showing on my 01 to 04 August summary! I think this is worth it, for the relatively low input required. 

      Hi, It maybe me, but I can't see the summary for 1-4th Aug.... exactly where did you see this credit?  Thanks 

      It may depend on your billing cycle @ElaineL but it should show here https://account.ovoenergy.com/billing-details under current billing period

      Thanks, my billing cycle doesn't finish until 13th August...it's not showing anything yet. Will keep a lookout

       

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      August 4, 2023

      Just got a correction email 👏🏻

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      A
      Rank 2
      alinbongo54
      Rank 2
      August 4, 2023

      Whilst I have registered, I don't forsee earning anything, unless I return to the office as my computers are the only things on until 5pm and I can't wait until 7.01pm to eat!

      But as its free to register, I decided to do just that!

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd