Smart Economy 10 - Just had new meter installed is it too early to worry if the tariffs are the right way round?

The SMETS Command Update Tariff Configuration usually fixes that. But you’ll want to wait out the six weeks first and for the account itself to update to your new tariff. :)

We're now at 9 weeks exactly and the account has just updated to Economy 10 today. The old heating meter has disappeared from the account and the daily meter readings are applied to the right tariff - yay!

I'm still seeing the old meter on the API output (and the same codes against the smart meter which look to be older codes) but presumably that will catch up. Certainly the OVO account and billing look fine now. 

Thanks ​@Blastoise186 , ​@Firedog and ​@Emmanuelle_OVO  for your input. This looks to be an example of a successful migration from THTC on RTS to Economy 10 on a smart meter :)

Sweet! That’s REALLY, REALLY good to hear!

Yeah, everything sounds like it’s doing the number crunching correctly then. I suspect the old meter won’t totally disappear from the account for a while as IIRC the system tends to remember what meters you’ve had previously. But as long as future billing is being done against the active meter I’d say that’s the most important thing.

Oops, I slightly jumped the gun. When I took a closer look at the bills, they were charging the wrong tariff for the wrong unit (even though the smart meter readings are correctly assigned). I suppose the good news there is that when that gets sorted out the bills will be less!

I've spoken to Customer Services and apparently there's a hold on my billing at the moment because of the discrepancy and it will need manually sorted out. So, we're not quite there but hopefully getting closer.

Something to keep an eye on :)

Sounds like someone’s already on the case. They’ll let you know when they have updates

Hey ​​​​​@ClaireL 

This feedback is super helpful to customers in a similar position thank you so much for the update. Seems mostly positive & I hope all is well once the billing hold is removed. 😊

I thought I'd give a final update on this thread, now that it's been sorted.

The billing discrepancy that had been noticed by OVO (which was why the billing was on hold) was a historical issue from a couple of years ago which I think affected a lot of people? We received a letter saying we owed something but that due to back billing rules we weren't being charged. At that point the billing was taken off hold and the bills continued to be wrong.

It's taken several chats, phone calls and emails, and unfortunately in the end a few emails to the Complaints address as we weren't getting any response or follow up as promised, but someone called Nathan phoned today to say he'd sorted the problem and the bills now look a lot better! 

So in this case, the smart meter has been doing the right thing all along and correctly tagging the 2 readings right from the start, which is great, and they are showing the right way round on the meter readings page. Unfortunately the billing system was then misattributing these readings to the wrong rates. 

Ah well, it's all sorted now. Just in time for us to get a heat pump installed in a couple of months' time and then I'll need to see if we can move tariffs to a single rate one...  😊

Morning ​@ClaireL,

Absolutely brilliant news that this is finally sorted - I’ve read back through this and it sounds like a really frustrating time indeed 😣. Keep an eye on the bills going forward just to be sure, but from what you’ve said it sounds like this is all going as it should do now.

On the subject of changing to a single rate tariff - this is easily done. You’ll just need to ask our Support Team to give you a quote for what we have available. In the office we’d call this a ‘P2 to P1’ plan - basically, we still take two reads from your meter, but we bill both sets of reads on the same single unit rate. This is something that needs to be put in place by the Support Team then, once it’s in place, you’ll be quoted single rate plans in future when your plan is up for renewal etc. Our Support Team will also be able to assess your peak / off-peak split to see whether a single rate plan is definitely the best option.

Let us know when you get your heat pump installed and we’ll add the relevant badge to your Forum account, so that other Forum members will be able to recognise you’ve got one. There’s also heaps of great information about heat pumps on the Forum:

Have a great weekend!

​@ClaireL Great to see it all worked in the end. Thanks so much for keeping us updated.
  

One teeny little caveat here: unless something has changed recently, the change from dual-rate to single is irreversible - there’s no going back. Don’t ask why! Of course, when your heat pump’s up and running, you probably wouldn’t ever need to do that. I’m only putting this here just in case someone falls over Ben’s instructions in the future unaware of the potential pitfall.

Yes you are right ​@Firedog! Definitely worth pointing out. Of course, if anything changes in that regard we’ll update all relevant forum topics.