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Rank 1
RobBreeds
Rank 1
October 7, 2024
Solved

Scheduled charge hasnt happened (even though says still planned!)

  • October 7, 2024
  • 12 replies
  • 510 views

It’s 6:45am, and my EV is not charged and has not started charging. I plugged it in yesterday at about 5:30pm.

The Charge Anytime app said it was planning my charge to start after 8pm. Then this message changed to ‘planning your next charge’ (ready by 07:00 tomorrow) up until midnight then changed to ‘ready by 07:00 today’

It worked fine the two other times I’ve used overnight charging. The Volvo car app shows the cable has connected but is not charging. 

The Hypervolt app shows no charging taking place, and that it’s under the control of ‘OVO mode’.

Not sure what to do next as all the apps seem to be working and charger is locked into car - help!

Any advice appreciated 

 

Best answer by Blastoise186

Hi @RobBreeds ,

To unlock the charger, unlock your EV using the keyfob, enter the vehicle and use the method described in the user manual - please DO NOT just try to yank the cable out as you’ll cause serious injury or damage if you try! Once you stop the charge correctly, the cable will be unlocked and you can unplug it safely.

Please ask the Charge Anytime team to look into this issue - 0330 175 9678 Option 2.

12 replies

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Newcomer
sanjoo
Newcomer
November 12, 2025

Hey ​@sanjoo 

 

Sorry to hear you’re having some issues with charging, though I’m glad to see Blastoise186 has already stopped by with some helpful adivce.

 

If you’ve not already done so, please do reach out to the Charge Anytime team for support with this. For all contact methods for the team, check out the topic below:

 

 

Let us know how you get on.

Hi, I contacted the charge anytime team and they were very useful. It appears that I was also using the OVO charge app and both my Volvo and the Hypervolt was setup which was possibly creating a conflict. They have suggested to unlink everything and only connect in the Volvo app. I’ll monitor over the next few days.

thanks for your advice.

    Ben_OVO
    Community Manager
    Ben_OVO
    Community Manager
    November 13, 2025

    Thanks very much for letting us know ​@sanjoo - keep us updated!

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