RTS switch over, Perthshire

If memory serves, you’ll either be given a special code to take to the shop that’ll drop £40 credit onto the key (and the meter when you next sync it with the meter) or it’ll come via cheque.

I’m really sorry to hear this ​@kbrown36. How frustrating! This topic may be helpful:
 

An update as promised.

Firstly my compensation cheque for missed appointment last week came through which was good. 

Engineer appointment today also went ahead, I got a text in the morning with estimated arrival and could track where engineer was en route.

Arrived within estimated time and I am pleased to say was successful in installing the meter in PH2 postcode area, visit took just  under 2 hours.

Things seem to be working although I have been out all afternoon so not had a chance to check whether heating kicks in at off peak hours but no reason to doubt. 

Where there is some confusion is the engineer said I would not be able to switch tarriff in future which conflicts with what I was told over telephone when arranging and would also suggest I remain tied to OVO for eternity, query has been raised with my resolution adviser who said they will make further enquiries. 

Out of interest the engineer also said there is no chance that all meters will be done before proposed RTS switch off date and fully expects that to be extended again. 

Hope that info is of help or interest. 

AFAIK the announced shutdown date of 30th September 2025 is probably non-negotiable at this point and I can’t see it being extended again tbh…

Good to hear you’re sorted though!

​@kbrown36

Thanks for posting, I am assuming you at least had a signal to proceed with the swap. 

I still haven't heard anything from OVO about my no signal dilemma nearly 2 months since failed installation, it's just a waiting game. 

Engineer suggested that thousands of customers would be affected if switched off by that time. 

Yes no signal issues that I am aware of.  Are you in touch with the resolution team? The advisor (Scottish) that I have had dealings with has been very helpful. 

​@kbrown36 

No, I contacted them a few weeks after the failed installation and they said I would get a letter but obviously I haven't had any communication from OVO apart from this forum and I think ​@Blastoise186 asked for some advice from higher up who said issues were ongoing and he would post more information when he had it

I don’t think I’ve got any extra info right now, but our Forum Engineer Luke is also keeping an eye out for updates and I chat with him all the time. Once he knows more, I will too.

​@Blastoise186 

Thanks