Recently signed up to a new fixed contract- Will my prices be affected by the Energy Price Guarantee?

Yes very good idea. I still have not heard anything . Which I imagine is the same as a lot of other people.

In yoir capacity as a Forum volumteer do you have any back channel communication to relevant OVO staff?

https://forum.ovoenergy.com/groups :)

One of those Groups does exactly that.

 I ask as OVO could themselves a big favour by sending out a customer bulletin on what they are doing to manage these Energy Price Guarantee changes

Everything publicly available can be found at https://www.ovoenergy.com/pricecap .

 If you (or any of your fellow forum volunteers) do have any inside track to OVO, I and from what I see on this forum, would welcome your support in this respect.

Already done. Someone will probably stop by this thread sooner or later. There are two amazing OVO staff who patrol this forum constantly and we’re in constant contact with them. I can also tell you that they read basically everything that gets posted as well. They don’t always reply, but you can be sure that they’ll definitely see this thread!

Hey @stead,

Thanks for a great question!

If you have the OVO Drive + Anytime Add On, you will still benefit from the add on. Even if you are changed to the Simpler Variable Tariff.

If you are affected by the Energy Price Guarantee, OVO will contact you directly about your prices. 

Hope this helps. 

Once again we end up with More Questions than answers.

How many people have paid the over estimated and over inflated direct debit request from OVO? if you concentrate too much on the £3900 price cap then an increase of £1200 a year to say £2000 is easy to swallow………..seems a ploy to guarantee a bank full of credits from OVO customers.

I still cannot find any link to changing my over inflated fixed plan(Took out in March 2022) or see any variable tariffs..

Hey @rodblue,

Thank you for a great question! 

If you are affected by the Energy Price Guarantee, OVO will be in touch. Please see this similar thread for more advice:

Hope this helps. 

I’ve had an update back from the forum moderators @Jacko6625 @Corgimajor @Aljowi .

OVO has agreed to automatically refund all erroneous exit fees and this is being done in the background starting this afternoon. If you were charged an exit fee by mistake, OVO will apply an account correction to undo it and refund you appropriately. You will probably also receive an email to let you know that this has been done.

Please allow a few days for the billing platform to re-run the numbers. Your existing bills will not be modified but it will show up in your online account that the exit fees got refunded or cancelled.

Hey @Aljowi,

Thank you for your question.

I can see @Blastoise186 has already given some helpful advice here. 

If you’re on a fixed rate contract and you are affected by the Energy Price Guarantee, OVO will be in touch with your new prices. Please keep an eye on your emails.

It is worth noting that for some people on fixed rate plans, it won’t be beneficial for them to change tariffs. They will remain on the plans they are on currently and OVO won’t be contacting them.

Hope this helps. 

all fixed now cheers

Hey @coco34ymail.com,

As you signed into your contract in March, before the April price cap increase, it may be that the fixed prices you signed into are lower than the Energy Price Guarantee cap.

When the cap refers to £2500 this is for an average home. If you are a higher user or your monthly direct debit X 12 months comes to higher than that amount, this doesn’t mean you’ll be better off on the Simpler Variable plan. Or that your prices will be changing. 

OVO will be in contact directly with all customers affected by the recent government announcement.

If your direct debit is too high, or you are building up a large credit balance you can reduce your direct debit and request a refund through your Online Account:

Here is more information about how OVO calculates your direct debit:

Hope this helps. 

the price i got in March is more than todays current prices but OVO are not helping me on that one.

If  i let OVO put my direct debit up £190 to £368 then i would have to use over 100% more gas and electric just to spend it lol. 

I pay for what i use and am in credit again so your Direct debit calculations are wrong. 

I am dumbfounded by how stupid OVO are coming across but then again their bank balance is rising and profits per share are also.