A rant!
On 21 November I telephoned OVO to say that the gas energy rate showing on my PIPIT home display was incorrect and as a result it was difficult to keep a continuous check on my usage. I was told that ‘the team’ would be notified and that they would get back to me by phone or email. A month later, having heard nothing, I contacted OVO again on Live Chat I contacted OVO again through. I was told that I had to wait 43 days from the date of my first contact to allow time for ‘the team’ to contact me!? Yesterday, 50 days after my first contact and still having heard nothing I contacted OVO again by Live Chat. Having gone through another barrage of questions and explaining exactly what I told them on 21 November I was told that ‘the team’ would be notified. They were supposed to have been notified on 21 November!!! I left British Gas because of imilar issues with their customer service. On another note, when using Live Chat you have to answer a series of automated questions. Having done all that a message comes up to say you are in a queue. Having waited up to 30 minutes for a real person to come online they start by asking the same question that you have already answered and then disappear for another 15-20 minutes!!! Hope you haven’t got a headache reading this!
