Prepayment smart meter stopped communicating! Am I going to go off supply?
Hi , I'm hoping for any assistance I can get with my pay as you go kaifa smart meter.
Firstly I noticed the IHD stopped giving electricity info 10 days ago. Contacted ovo by web chat and the assistant said they had "unjoined and rejoined" meanwhile I had to switch the IHD off for 30 mins. This didn't work so Immediately started another chat ,told by another assistant that the IHD should be switched off for 24hrs. Didn't work either.
Wondered if by any chance I could find out what credit I had or perhaps top up by the meter itself so I had a look (it's outside the property ) and found the display only showing inaccurate local time. Didn't shuffle through any screens only showed me the wrong time. Got no reaction from any of the buttons but the lights were flashing every 5 secs. Started another chat with ovo, established that the electricity meter wasn't communicating with either of us and that I wouldn't see an engineer till end of Feb at the earliest unless I'm out of credit. So just a few insights would be useful whilst I wait for the lights to go out.
1. Would the none disconnect hrs apply to my situation if the meters showing half past one in the afternoon?
2. Would the emergency credit automatically trigger during the night like my old traditional meter.
3. Is there any way I could restart the meter? Ovo's troubleshooting section shows nothing for the meter I have.
T.I.A
