We have just had our power move flex roundup for the week 2 dec to 8 dec and they seem to have missed the event for 5 dec for which we moved approx 7.5Kw?
Solved
Power Up rewards- Event summary missed?
Best answer by Chris_OVO
Updated on 21/01/26 by Chris_OVO
Over the 18 months, Power Move Flex (as part of CrowdFlex) has shifted 864,700 kWh's and paid out over £1.02 million in bill credits.
We've had over 100,000 customers take part over the 3 trials in which Power Move Flex helped match the demand to the power being generated. So homed used cleaner, greener energy.
The trials were aimed at understanding how households can contribute to a greener electricity grid. The learnings we gathered from being part of these trials will be essential for the Electricity System Operator to plan for the future of the electricity grid, and how our customers can play a role in this. Together we've been making energy better for people and the planet.
Our current trials are now closed, and we'd like to thank our users for their participation.
You can find more information Power Move can be found here:
Hey
Ash came back with an update:
“We'd like to apologise for the summaries that went out last week with missing events in, this was caused by the data being missing from the process that feeds into your emails. We've identified and sorted this, and will be sending out corrections as soon as possible”
You should receive an updated correction email shortly. Any questions please let me know and I can follow up!
+7- Super User
Your post has really upset me.
I’m really sorry to have upset you. I’m afraid I can’t think of any practical advice to help you meet the target, but there is no question of your having failed to meet the requirements. It’s your metering arrangements that have failed in this respect, and there’s probably nothing to be done to improve them. What the meter is supposed to do is to measure, so you can be billed only for what you use.
I’d also point out that Power Move Flex is a trial, primarily to test whether customers can be persuaded at short notice to alter their consumption patterns. The results will indicate whether this is a viable way of better matching demand to supply. Any reward earned is a token amount to compensate for the trouble their participation puts them to. It isn’t a cost-saving exercise, although many participants will find any reward earned a welcome bonus.
There are much greater rewards to be had by taking part in Power Move, which many now rely on to bring their bills down. Unfortunately, not everyone is eligible for this scheme, and the same constraints apply about how well meters are transmitting usage data.
+4Hey
I understand your frustration. Have you completed a smart meter health check?
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