Power Move Winter Challenge Update

Yeah, I’ve got some Lime power saving plugs and the relays stick sometimes.  I have to smash them against the floor so they work for a few more months.

It’s now May, we have been signed up to power move since November and we have heard  nothing from OVO as to why we are not getting any progress reports or anything. They can see we have been signed up since November but we just get passed from one team to another every time we ring. 
Not very good from OVO 

Hi @grainfoot 

If you’re successfully on the Power Move challenges, you should have been receiving challenge and reward emails. 

Do you know if the smart meter is communicating with us on a half-hourly reading schedule? 

My other question would be, have you received any reward credit on any of your bills? 

I’d suggest contacting the Support Team about the issue too as we don’t have access to accounts here at the Forum and they’ll be able to check the status of Power Move on the account.

Let us know how you get on.

Still not received any power move communication. We are on power move bills say that. No updates or progress reports. Phoned customer service and not helpful at all nothing resolved. November till now and they can’t resolve problem.

Hi @grainfoot,

I’m really sorry for the issues you’ve been experiencing, that’s definitely not the experience we want for our customers.

I’m going to have our Forum_Support team reach out to you so they can help you further with this. Look out for a private message here soon: https://forum.ovoenergy.com/inbox/overview