Power Move - we want to hear from you

I have an issue with Power Move that I’d love help with. I had solar panels installed last year and I work from home. There are some days when I don’t consume any power in the summer months. Ever since hitting the sunny months I’ve not qualified for Power Moves due to an error with the system not reporting my readings. A technician has been out to verify that the meter is running correctly - which it is. He suggested that the lack of reading data may be because on those days I’m not actually using any power and so the system throws out an error. 

So ironically - despite using no energy - I don’t qualify for Power Move. 

Can Ovo look into this? I don’t have time to be on the phone to them about it!

Good news this month;

last month, I earned a Power Move credit of £1.43, presumably for my first part month!  OK that may seem small change to some of you, but that’s One Pound Eight Shillings and Sevenpence in real money.
 

Put another way, in the days when petrol for my Lambretta was five bob (25p)a gallon, it would have bought me 5.72 gallons of fuel; exactly 26 litres, or more than enough to take me to Brighton and back from Brixton to hang out with the Mods  

so good on you OVO

That isn’t how Power Move works.

You have to have the energy use to move out of peak hours.
(Or at least use some energy at other times than the peak hours and use less or none in peak).

I am very disappointed by mower move due to the inaccuracy.   I calculate my numbers each, day, based on the data supplied on the Usage page of my account.   Sometimes they match yours, sometimes they are very different.  A few weeks ago someone from OVO re-checked the ovo calculation at my request  and confirmed that the reason it was wrong was because sometimes the data arrives late and a whole day (often a weekend) has to be discounted.  There is nothing I can to do influence data arriving on time so I should not be penalised when it’s late.  My meter is on the outside of a detached house.

Whilst I understand that data can arrive late, there is no reason that the percentages cannot be re-calculated once it has been received.  You have clearly received it at some point, as it’s on my screen.   Please upgrade your system to allow re-calculation - the maths is quite simple.

I agree with the above, although it isn't a problem that I have had myself (yet, fingers crossed).

I have had times when half-hourly data hasn't shown on my account for a few days but it hasn't affected my PM spreadsheet by entering it late - I still align reasonably with the OVO half-month and month end figures.

We can easilly update our calculations/spreadsheets when the delayed data becomes available so why can't the Power Move team?

It seems to be a limitation in how the figures are being calculated day to day?

However unless the half-hourly data hasn't been recieved at all then it will all be there at the end of the month so available to calculate then.

Hey @Fern3 & @Nukecad,

I hear what you’re saying, and I raised this with the Power Move team yesterday. They’ve said it’s a fair assessment to make. To give some context on their end, they’ve implemented a “cutoff point”, as this affects the data shown in the mid-month and end-of-month updates regarding whether someone is on target. If they were to delay customers receiving these updates to days after and they’re below target, then it could affect their progress to meeting it as the data wouldn’t be accurate. 

They’re exploring a way to speed up this process and create a better experience. I’ve told them that we have a very passionate Power Move community on the Forum, and if they would ever like to trial some improvements before releasing them to the wider Power Move network, then we’ll shout out for some volunteers. 

I know this doesn’t help you with the issues you’ve had with delayed data just now, but the team is aware of it and is actively working on improvements. 

Let me know if you have any questions, and I’ll follow up with them if needed. 

It’s nice to be heard, thank you.

Thanks @Chris_OVO , that feedback from the PM team is interesting.

Maybe you would pass this suggestion back to them:

I don't see any real issue with the mid-month update:
Just add a note to the update email that if some days data has not yet been received at OVO then the half way percentage may not be accurate but that the 'missing' days data will be added to PM if it becomes available before month end.

The end-of-month update is sent after the month end anyway..
I don't believe it would be an big issue if it was simply stated that if the half hourly data for any particular day had not been received at OVO by month end then that paticular day is too late to to be included and qualify for that months PM.

Doing it that way would give a clear, end-of-the-month, cut-off point for the receipt of the data at OVO.
ie. A once-a-month cut-off point rather than the current once-a-day cut-offs.

Now the other question of those who can see their HH data in 3rd party apps when OVO haven't got it from DCC yet is a different issue entirely.

Hey @Fern3,

Of course that’s our aim with the community! We try to bridge the gap between you as the user and the different non-typically customer facing teams such as Power Move. If you tell us “hey I think this is an issue or this could be done better” then we take that feedback (we normally share the link to the conversation with the team so they can read it in your own words) and they can follow up on it. 

and to @Nukecad,

I’ll pass this along on the thread so thank you for the suggestions 😄

Power move is bullsh1t. Every month I get an email saying that my smart meter hasn’t sent enough data and there is no indication about what the issue could be and nobody has followed up. Ovo installed my smart meter so if it’s not sending enough data for power move, how can i be sure that the data for my bills is correct? if the connection is sporadic, don’t the smart meters store the data and send when the connection is established. It feels like a “heads i win, tails you lose” game by Ovo. I’m not happy that this has been happening for months and cant even see a way to leave Power Move. Please help