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Firedog
Super User
FiredogSuper User
Super User
May 22, 2024
Solved

Power Move no longer showing on account after tariff change

  • May 22, 2024
  • 15 replies
  • 324 views

Since switching to a fixed-rate tariff last week, my Power Move page no longer shows me as ‘Joined’. Attempts to Join spring challenge are met with this:

I’m hoping this means that I’m still joined despite not having the little pink label, but I can’t get this confirmed. Any suggestions?

Best answer by Emmanuelle_OVO

I spoke to the team & they suggested it may be a meter read frequency issue? 

15 replies

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Firedog
Super User
FiredogSuper UserAuthor
Super User
June 7, 2024

Panic not over yet. The expected reward didn’t land in my account this (Friday) evening.

Still no email, but I did get two copies of the invitation to join Beyond, though, even though I joined some time ago and have been enjoying the new app for several weeks. 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Firedog
Super User
FiredogSuper UserAuthor
Super User
June 9, 2024

OK, I’m now fairly certain that I was kicked out of the spring challenge. Whether this was linked to my change of tariff (variable > fixed) or not is debatable, but the two events happened the same day, so it’s not unthinkable.

Snooping around backstage when trying to sign up and seeing the error message, I find this:

{

    "errors": [

        {

            "code": "conflict",

            "message": "7f6275ff-4e23-4678-9485-1117d8136a98: NotSmartMeter"

        }

    ]

}

 

… which is of course nonsense. 

I’ve been jumping through all sorts of hoops to meet this challenge and the ones before it, to the extent that I’ve come to rely on getting the reward. I have all the data at my fingertips - acquired ultimately of course from my smart meter - so how do I get in touch with someone at PM to complain? 

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Chris_OVO
Community Manager
Chris_OVO
Community Manager
June 10, 2024

Hey @Firedog, 

 

I’m sorry to hear this is still an issue for you. We’ll take this away to the team again and see what they come back with. If you can bear with us and we’ll look into the best way to get this resolved as quickly as possible! 

Renewable energy jokes never get old.
    Firedog
    Super User
    FiredogSuper UserAuthor
    Super User
    June 30, 2024

    @ChristopherS_OVO You got mail!

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 1, 2024

    Hey @Firedog 

     

    Chris is well deservedly on his holidays!😎☀ 

     

    If you’ve sent something to Chris’ PMs feel free to send it over to me, Shads or Emmanuelle and we’ll take a look for you.🙂

     

    I do know this is something the Power Move team are aware of and have been working on in the background.

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