I have taken part in all the power move flex events and achieved credit in most. However there has been no credit applied to my latest bill (dec-jan)?
Solved
Power Move Flex credit not showing on my latest bill
Best answer by Ben_OVO
Updated on 21/01/26 by Chris_OVO
Over the 18 months, Power Move Flex (as part of CrowdFlex) has shifted 864,700 kWh's and paid out over £1.02 million in bill credits.
We've had over 100,000 customers take part over the 3 trials in which Power Move Flex helped match the demand to the power being generated. So homed used cleaner, greener energy.
The trials were aimed at understanding how households can contribute to a greener electricity grid. The learnings we gathered from being part of these trials will be essential for the Electricity System Operator to plan for the future of the electricity grid, and how our customers can play a role in this. Together we've been making energy better for people and the planet.
Our current trials are now closed, and we'd like to thank our users for their participation.
You can find more information Power Move can be found here:
Hi
Thanks for your message. Our Power Move team have advised ‘if they got the bill before the credits were applied it'll show on the next bill, but they should be able to see it in the payments section of their OVO account I believe’. Hopefully this should answer your question too
I hope this helps 😁
+4Hi
Thanks for your post, and sorry for the delayed Power Move credit.
I’ve spoken to the Power Move team today, who have confirmed ‘there has been delays but we're working on those this week and I believe these ones should be done potentially today, latest tomorrow if not already done’.
Hope this helps 😁
Hi
Thanks Ben
Will the adjustment be deducted from this months bill or added to next months? I guess it doesn't matter as I pay via Direct Debit !
+4Updated on 21/01/26 by Chris_OVO
Over the 18 months, Power Move Flex (as part of CrowdFlex) has shifted 864,700 kWh's and paid out over £1.02 million in bill credits.
We've had over 100,000 customers take part over the 3 trials in which Power Move Flex helped match the demand to the power being generated. So homed used cleaner, greener energy.
The trials were aimed at understanding how households can contribute to a greener electricity grid. The learnings we gathered from being part of these trials will be essential for the Electricity System Operator to plan for the future of the electricity grid, and how our customers can play a role in this. Together we've been making energy better for people and the planet.
Our current trials are now closed, and we'd like to thank our users for their participation.
You can find more information Power Move can be found here:
Hi
Thanks for your message. Our Power Move team have advised ‘if they got the bill before the credits were applied it'll show on the next bill, but they should be able to see it in the payments section of their OVO account I believe’. Hopefully this should answer your question too
I hope this helps 😁
Thanks
+4Morning
Have a great weekend both
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