Power Move Autumn Challenge

Hi @Firedog Many thanks again, I’m very new to all this fantastic Forum stuff, but will learn to be more disciplined about threads etc.

Also more patient!

Thanks again….

Hey @waltyboy 

How are those reads showing up now? Any change?

I see Firedog left a really great comment on the other thread.

If you’re still having issues with the readings, it may be worth carrying out a smart meter health check for your meter, (I’ve linked both below, just have a check at which one matches your meter) and forwarding the results on to our Support Team for further investigation. The team will be able to verify any connectivity issues with the meter.

Hello @Abby_OVO Thank you so much for your follow up, I shall indeed do the health check you’ve kindly linked. 
 

The problem indeed is still ongoing, 7 days now with no electricity readings, but impeccable half-hourly gas readings continuing fine, and the IHD also behaving impeccably. 
 

I’ve had some very kind and helpful responses from forum members, mentioning the current tariff changes (although I’m actually fixed tariff until May, but I can appreciate how busy things are at the moment) and betting that any daily electricity “reading” has actually been estimated since the 2nd (they’re right, day after day an electricity reading of 0.68 kWh has been imputed. Our household doesn’t have that regular a consumption!).

We ‘phoned the OVO customer support earlier this morning (before I’d seen your post) which elicited an emailed set of questions from them based around the idea of the meter being possibly in an awkward location. We tried to explain on the ‘phone about the impeccable half-hourly readings of electricity (and gas) all through September until the 2nd October, and the continuing half-hourly has readings and the impeccable behaviour of the IHD throughout, but all to no avail.

I so very much appreciate your offer of the linked tutorials and will gladly let you know the results later today when I’ve finished absorbing all the information…

Thank you again for your kind interest and help…

@Abby_OVO Health check all submitted using the form, many thanks Abby, here’s hoping….

Hey @waltyboy 

Shame the readings haven’t come back like before. Drops in connection are reasonably common, and can be due to a wide range of reasons. Considering you were getting consistent half hourly reads, hopefully it’s just a little blip in the connection that the team can sort out, or even sort itself out. Keep us updated on how you get on.

Many thanks @Abby_OVO as ever, will keep you posted! It’s odd, as the gas meter half hourly have been continuing faultlessly as before, the IHD seems perfect with both gas and electricity readings, and  the WAN and the HAN lights on the Comms Hub are each flashing every 5 seconds, yet no electricity reading on the usage pages since 3rd October.

A mystery! As you say, Sep up until 2nd October was fine so hopefully the electricity readings will eventually revert to their former selves! 
 

Many thanks again…

Hello @miladenaa, you have my sympathy! So frustrating, at any time but especially during the PowerMove challenge!

Hopefully if you submit a form to the Support Team as @Abby_OVO kindly suggested to me in one of her recent posts above, it’ll get sorted for you?

Mind you, the firm suggests that someone will get back within 45 (working) days, which means sometime before Christmas with a bit of luck!

But, as was said on here earlier, it may sort itself all out if you leave it alone. But mine’s been out for 8 days now….

all the very best to you, I hope you get it sorted soon, please let us know if and when you do (and likewise I will as well)…

@miladenaa ”form” not “firm”…apologies…

You can edit a post using the three dots … if within an hour from posting

@BPLightlog Many thanks, I didn’t know; a useful feature given my clumsy fingers!