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robertwines
Rank 1
Jul 11, 2023 3:12 PM UTC
Solved

Paid referencing incorrect OVO account number and now payment not added to account?

I payed a bill of £87.36 via Santander on 20-2-2023.which went into the wrong account number.Since then you have told me to sent a copy of the bank statement,which i did,on 6-5-2023.to 1 Rivergate,Temple Quay,Bristol,BS1-6ED…. Which Adam siad you have received,But on a new bill today...the amount is still on..Also a fine of £10 for non payment. This is now going on for nearly 5 months.Which Ovo have sent.I am in Bad credit… I have rang 5 times..but getting nowhere.Hope you will be able to help.

    Emmanuelle_OVO
    Emmanuelle_OVOBest Answer
    Retired Moderator
    Jul 12, 2023 10:28 AM UTC

    Updated on 06/02/25 by Ben_OVO

    Hey @robertwines,

     

    Really sorry to hear this,

     

    Just to clarify, did you send the money using the wrong OVO account number as a reference? If so, I’m sorry this has taken so long it should be quite simple to move these funds and assign them to your account. If you paid the amount into the wrong bank account (not OVOs), you’ll need to contact your bank to get the money returned to your account. 

     

    Hi,

    This is better suited to OVO’s Live Chat at https://help.ovoenergy.com rather than the community led forum.

     

    Let us know how you get on with Chat, an agent should be able to raise this to an internally team then and there. This other Forum post may also be helpful:

     

     

    Hope this helps. 

    Renewable Energy? Big Fan.
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    9 replies

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    Jul 11, 2023 3:14 PM UTC

    Hi,

    This is better suited to OVO’s Live Chat at https://help.ovoenergy.com rather than the community led forum.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    EllieElectro
    Rank 2
    EllieElectro
    Rank 2
    Jul 11, 2023 3:24 PM UTC

    I payed a bill of £87.36 via Santander on 20-2-2023.which went into the wrong account number.Since then you have told me to sent a copy of the bank statement,which i did,on 6-5-2023.to 1 Rivergate,Temple Quay,Bristol,BS1-6ED…. Which Adam siad you have received,But on a new bill today...the amount is still on..Also a fine of £10 for non payment. This is now going on for nearly 5 months.Which Ovo have sent.I am in Bad credit… I have rang 5 times..but getting nowhere.Hope you will be able to help.

    Thats bad customer service that is… you should get a refund.

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVOBest Answer
      Retired Moderator
      Jul 12, 2023 10:28 AM UTC

      Updated on 06/02/25 by Ben_OVO

      Hey @robertwines,

       

      Really sorry to hear this,

       

      Just to clarify, did you send the money using the wrong OVO account number as a reference? If so, I’m sorry this has taken so long it should be quite simple to move these funds and assign them to your account. If you paid the amount into the wrong bank account (not OVOs), you’ll need to contact your bank to get the money returned to your account. 

       

      Hi,

      This is better suited to OVO’s Live Chat at https://help.ovoenergy.com rather than the community led forum.

       

      Let us know how you get on with Chat, an agent should be able to raise this to an internally team then and there. This other Forum post may also be helpful:

       

       

      Hope this helps. 

      Renewable Energy? Big Fan.
      Rank 1
      robertwinesAuthor
      Rank 1
      Jul 12, 2023 8:25 PM UTC

      It was an OVO energy account.wrong account number. Saying that,they have put the wrong account number on the payment slip,,,,

      Rank 1
      robertwinesAuthor
      Rank 1
      Jul 12, 2023 8:54 PM UTC

      Just tried for live chat.they told me i am 334 in the queue….

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      Jul 12, 2023 8:57 PM UTC

      Live Chat isn't open at 10pm. Try again in the morning 

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      Jul 13, 2023 12:47 PM UTC

      Hey @robertwines,

       

      Any update on this? 

      Renewable Energy? Big Fan.
        Rank 1
        robertwinesAuthor
        Rank 1
        Jul 13, 2023 7:28 PM UTC

        I rang OVO agaiin today. A man named Josh,was very helpful.He said ,he can put a hold on me,getting any more outstanding balance bills.for 20 days.,,,,As it could take that long to look into the outstanding bill….!!!!!!!!! [which has already been paid]Today I paid £73.40.,as that is what I think I owe. So I can only wait now.

        Emmanuelle_OVO
        Retired Moderator
        Emmanuelle_OVO
        Retired Moderator
        Jul 14, 2023 9:17 AM UTC

        Hey @robertwines,

         

        I’m glad to hear Josh was helpful. I’ll get Forum_Support to reach out, please keep an eye on your private messages. 

        Renewable Energy? Big Fan.
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        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd