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Rank 4
July 29, 2023
Solved

OVO Website Shows Different Offers Depending on Browser - why?

  • July 29, 2023
  • 12 replies
  • 253 views

This is very unusual, but if I log into the OVO website using Firefox, I do not get the same offers within the Offers page than if I do when I log in using Chrome or Edge.

I have cleared the OVO cookies and cache from Firefox, closed the browser and reopened it, make it makes no difference.

Anyone else had this issue?

Best answer by Abby_OVO

Hey @Bazza20 as expected, @Blastoise186 was spot on as always.

 

I spoke with the teams who work on these and they’ve said that they often carry out variant testing to determine the best version of our websites. This means that some of our customers will see one variant and the rest an alternative version. It's quite common for some browsers or extensions to block our testing tool, like Firefox has done in this case.

 

So the views may appear different sometimes, but it’s definitely not something you’re doing!

12 replies

Abby_OVO
Community Manager
Abby_OVOSolved
Community Manager
July 31, 2023

Hey @Bazza20 as expected, @Blastoise186 was spot on as always.

 

I spoke with the teams who work on these and they’ve said that they often carry out variant testing to determine the best version of our websites. This means that some of our customers will see one variant and the rest an alternative version. It's quite common for some browsers or extensions to block our testing tool, like Firefox has done in this case.

 

So the views may appear different sometimes, but it’s definitely not something you’re doing!

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Bazza20Author
Rank 4
July 31, 2023

@Abby_OVO Thanks for looking into this.

It was by chance that I discovered this, otherwise I would have thought I was ineligible for products such as Charge Anytime.

Appreciate all the feedback provided.