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Rank 2
August 19, 2025

OVO NEARLY CAUSED A CATASTROPHIC HOUSE FIRE

  • August 19, 2025
  • 24 replies
  • 384 views

Hi,

This is my first post on this forum. I wanted to highlight as an OVO customer the critical safety error made by engineers. This nearly caused a house fire and led to the National Grid coming out and doing emergency work. 

I installed a smart EV charger a few months back in anticipation to getting a new EV. I bought the EV and then moved to OVO as a new customer. I had my conventional meter exchanged for a smart meter and OVO were aware this was being done to qualify for the Anytime Charge tariff. 

The smart meter was changed and the engineer noticed an EV charger was already installed. I was under the assumption that the electric wires (tails) were changing from 16mm to 25mm. This was to compensate extra load on the circuit. 

The engineer conducted a safety check and told me everything was fine. 

Moving forward a few months, I noticed a really strong smell of burning and hearing the sound of 'electrical buzzing' from my cupboard. A few days later, the same sound returned and I suffered complete electrical outage. 

National Grid turned out and informed me that surge protection fuse had burned out and this was replaced. My electrician also noticed that the tails weren't changed when the meter was replaced. 

Speaking to customer service, they offered me £10 for the confusion and we're charging me £170 to get the tails changed. They acknowledged that the tails could have been changed for free with the smart meter but because I hadn't asked for it, they didn't do it. Surely the engineer who conducted the safety check, could have picked up on this issue. 

As someone who is not technical, I always assumed the wires would have been changed. Offering me £10 for nearly burning my house down was an insult in itself. 

I raised this as a formal complaint and also wondering whether to submit a report to the Health and Safety Executive. 

Very poor service offered by OVO and I even gave them a chance to fix the issue which they refused. 

24 replies

Peter E
Super User
Super User
August 20, 2025

There is still a technical error here that has not been resolved. You said: 

                    … As part of the safety checks after install, the tails being undersized wasn't picked up which eventually led to an overloaded system. ...

 

It is completely impossible for undersized tails to cause an overload. The DNO fuse blew because of either a current in excess of the fuse rating or that it was faulty.  Undersized tails cannot cause an increase in current. Undersized tails can only result in overheating and damage to the tails specifically which is why the tail size is increased to prevent damage to them.

 

To that extent the reason for the overload that caused the fuse to blow has not been identified and still remains a potential problem even if tails are now correctly sized.

 

One possibility exists. When the tails were 16mm2 the charge point should be set to a maximum of 16A / 3.5kW until the tail size had been increased and the DNO had checked and resized the fuse if necessary. My guess is that the fuse was 60A. To allow the charge point to run at 32A / 7kW the DNO would have to change the fuse to 80/100A and OVO change the tails to 25mm2 between the fuse and the smart meter. Somehow the charge point was set to 32A and along with the other loads in the house exceeded the 60A fuse rating. That's what caused the fuse to blow, not the tails.


Peter

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Firedog
Super User
Super User
August 20, 2025

What size was the main fuse that blew?

NG were the first DNO, I think, to stop installing 100A fuses as standard in domestic premises, opting rather for 80A. This still allows for a load of up to 18kVA, enough for both an ordinary EV charger and some heating equipment. 16mm² of copper is quite enough for 80A, especially over the few inches normally between the cut-out and the meter. Which safety provision does your electrician think was violated?

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Faz890Author
Rank 2
August 20, 2025

There is still a technical error here that had not been resolved. You said: 

                    … As part of the safety checks after install, the tails being undersized wasn't picked up which eventually led to an overloaded system. ...

 

It is completely impossible for undersized tails to cause an overload. The DNO fuse blew because of either a current in excess of the fuse rating or that it was faulty.  Undersized tails cannot cause an increase in current. Undersized tails can only result in overheating and damage to the tails specifically which is why the tail size is increased to prevent damage to them.

 

To that extent the reason for the overload that caused the fuse to blow has not been identified and still remains a potential problem even if tails are now correctly sized.

 

One possibility exists. When the tails were 16mm2 the charge point was set to a maximum of 16A / 3.5kW until the tail size had been increased and the DNO had checked and resized the fuse if necessary. My guess is that the fuse was 60A. To allow the charge point to run at 32A / 7kW 

Hi Peter, 

 

National Grid confirmed the old fuse was 80amp, same as the new one. 

 

No new appliances have been fitted and nothing has changed. Nothing new in my routine either. I don't understand what could cause the overload apart from the EV being on. 

 

My electrician did say that the burning smell could be from the 16mm tails overheating. There's no burn marks on any wires. 

Faz890Author
Rank 2
August 20, 2025

What size was the main fuse that blew?

NG were the first DNO, I think, to stop installing 100A fuses as standard in domestic premises, opting rather for 80A. This still allows for a load of up to 18kVA, enough for both an ordinary EV charger and some heating equipment. 16mm² of copper is quite enough for 80A, especially over the few inches normally between the cut-out and the meter. Which safety provision does your electrician think was violated?

 

Hi Firedog,

 

The old fuse was 80amp and the new one is the same. Would a 100A be better situated in my situation? 

 

The burning smell which emitted when the fuse blew was attributed to the tails. Had the tails been 25mm, they would have dealt with the load power suitably. 

Peter E
Super User
Super User
August 20, 2025

As a piece of information not necessarily relevant, the marking on the fuse carrier is not the size of the fuse. It's the rating of the fuse carrier. Mine says 60/80A but it is fitted with a 60A fuse as I'm on a looped supply but houses not looped can also have 60A fuses as standard, particularly on older properties.

 

@Firedog You are absolutely correct to say DNOs fit 80A fuses these days as part of the diversity calculation for their substations. It means more customers can have an EVSE fitted without technically having to upgrade the substation. It's a similar diversity calculation as you would have in a consumer unit relative to the DNO fuse rating.

 

If the DNO fuse blew then the wiring would have taken a bit of hammering and, as you said, even if there are no scorch marks they can smell. Other high power devices likely to cause an issue are 8/9kW electric showers, electric ovens washing machines but this group of devices don't normally take full power for very long periods of time. At 100A an 80A fuse will hang in for as long as four hours (checked information). They are there to prevent short circuits starting a fire in the wiring between the DNO fuse and the consumer unit because under those conditions they will blow very quickly and with a considerable bang.

 

Peter

 

https://www.northernpowergrid.com/sites/default/files/assets/Northern%20Powergrid%20LCT%20installer%20stakeholder%20communication%20July%202023.pdf

 

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Peter E
Super User
Super User
August 20, 2025

@Faz890 Do you happen to have the smart meter data for the event?

 

It was either a catastophic short or the consumer unit took a huge current for an extended period of time amounting to up to 100kWh of power being consumed over a period of hours given the current and the duration taken to blow the fuse. I’m concerned that you still have a serious, unrectified fault on your system at present as undersized tails was not the cause of the problem.

 

Peter

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Faz890Author
Rank 2
August 20, 2025

@Faz890 Do you happen to have the smart meter data for the event?

 

It was either a catastophic short or the consumer unit took a huge current for an extended period of time amounting to up to 100kWh of power being consumed over a period of hours given the current and the duration taken to blow the fuse. I’m concerned that you still have a serious, unrectified fault on your system at present as undersized tails was not the cause of the problem.

 

Peter

 

 

Hi Peter,

 

100KWh is impossible. I have checked my meter data and it shows max 20KWh, that was including my EV being charged. The electrician has seen the wiring and nothing has come up. Apart from the 16mm wiring issue. I also have surge protection unit separate for the EV charger. Nothing was tripped before the outage. 

 

 

Peter E
Super User
Super User
August 21, 2025

Undersized tails cannot cause an increase in the current. If anything they reduce the current very slightly due to their slightly higher resistance. There is still no root cause for the fuse blowing. It's as simple as that.

 

With regards to surge protection they can fail short circuit and can blow the fuse but the indicators will be showing red to say that they have either failed or come to the end of their life. When surge protection works properly they they absorb the spikes by drawing up to 40,000A but the energy in the spike is nowhere near the energy required to blow the fuse by many orders of magnitude.

 

https://www.youtube.com/watch?v=cZC-fNSX2eg&t=35s

 

Peter 

 

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)
Faz890Author
Rank 2
August 21, 2025

Undersized tails cannot cause an increase in the current. If anything they reduce the current very slightly due to their slightly higher resistance. There is still no root cause for the fuse blowing. It's as simple as that.

 

With regards to surge protection they can fail short circuit and can blow the fuse but the indicators will be showing red to say that they have either failed or come to the end of their life. When surge protection works properly they they absorb the spikes by drawing up to 40,000A but the energy in the spike is nowhere near the energy required to blow the fuse by many orders of magnitude.

 

https://www.youtube.com/watch?v=cZC-fNSX2eg&t=35s

 

Peter 

 

The safety issue is still present. If the tails are getting hot, there is a fire risk should they melt. They should have been replaced. OVO still need to rectify the problem. 

Peter E
Super User
Super User
August 21, 2025

Wiring regs say 16mm2 is the minimum size for an 80A cutout. It's only if you have a 100A fuse do you need 25mm2.

Reducing my yearly fossil fuel usage with an EV (-900 litres petrol), A2AHP (-8,700 kWh gas) and Timed Immersion heater (-1,500 kWh gas)