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Rank 1
Alan Roberts
Rank 1
April 21, 2023

OVO engineer missed appointmet

  • April 21, 2023
  • 12 replies
  • 873 views

Three weeks ago the OVO customer services booked, and confirmed, an appointment for today, 21st April 23, for an engineer to change my failed "smart" meter.

For the third time. 

Appointment timed for 0800 to 1200.

Well, it's now nearly half past two and no-one has arrived.

 

Can someone from OVO please comment and tell me what the hell is going on? 

Oh, and yes, YOU can pay ME £30 for non attendance. 

    12 replies

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    G
    Newcomer
    Grumpygirl
    Newcomer
    May 3, 2023

    Yes

    and 

    No

    but I will

    Tim_OVO
    OVO Staff
    Tim_OVO
    OVO Forum Legend
    May 3, 2023

    Sorry to hear of these missed appointments, @Grumpygirl. I totally understand you wanting to get compensation, as others have mentioned we do have compensation procedures in place for this. Our Support can assist with getting that sent and helping you rebook the appointment. They may want to check on the cause of the repeated missed appointments.

     

    This is a customer forum so members here won’t be able to help much more given the circumstances are specific to your supply and your account. That said I do think it’s important that everyone here is mindful of the perceived tone of voice of their replies. Bold and red font can be seen as emotive and may be be best to be avoided. We have house rules for posts here: 

     

     

    Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd