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Delores
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April 29, 2024
Solved

Ovo Charge Anywhere app not recognising Charge Anytime

  • April 29, 2024
  • 4 replies
  • 318 views

I’ve downloaded the new Ovo Charge app (that allows you to see charge points on any of the affiliated networks and potentially pay for cheaper PAYG rates). but when I log in with my Ovo details it doesn’t recognise that I have charge anytime connected to my account.

Has anyone else encountered this or have anyidea how to overcome? The app has no support function at least not until i can log in!

Best answer by Shads_OVO

Updated on 04/11/25 by Chris_OVO:

Hi @Delores,

 

I’m sorry to hear you’re experiencing these issues. 

 

You’d need to contact Bonnet directly as we’re limited in how we can help with Charge Anywhere app issues at the moment. 

 

You’d be able to do this by going to the settings tab in the Charge Anywhere app and selecting either 'Contact' or 'Live Support'. Contact generates an email to the team, whereas Live support sends them through to a web chat.

 

Please let me know how you get on.

You can contact Bonnet here, and can download OVO Charge on iOS or Android. I’ve included some handy previous Forum topics below:

 

 

4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
April 29, 2024

Hi @Delores ,

For now, you want the Charge Anytime app if you’re charging at home. The OVO Charge app is for Public Charging.

They will merge in the future though!

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Rank 1
DeloresAuthor
Rank 1
April 29, 2024

Aye, I’m aware of that, but I cannot connect to the  OVO charge app because it says I don’t have anytime on my tariff, which I do.

Blastoise186
Super User
Blastoise186Super User
Super User
April 29, 2024

In that case, try chargeanytime@ovo.com - that team is the best one.

You can also call 0330 175 9678 if memory serves. This number is ONLY for Charge Anytime stuff - for everything else, please see https://ovoenergy.com/help .

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    Shads_OVO
    Retired Moderator
    Shads_OVOSolved
    Retired Moderator
    April 29, 2024

    Updated on 04/11/25 by Chris_OVO:

    Hi @Delores,

     

    I’m sorry to hear you’re experiencing these issues. 

     

    You’d need to contact Bonnet directly as we’re limited in how we can help with Charge Anywhere app issues at the moment. 

     

    You’d be able to do this by going to the settings tab in the Charge Anywhere app and selecting either 'Contact' or 'Live Support'. Contact generates an email to the team, whereas Live support sends them through to a web chat.

     

    Please let me know how you get on.

    You can contact Bonnet here, and can download OVO Charge on iOS or Android. I’ve included some handy previous Forum topics below:

     

     

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd