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Rank 2
August 30, 2025

Ovo Card Payment Line

  • August 30, 2025
  • 15 replies
  • 140 views

hello,

Has anyone on this forum successfully bypassed the date of birth question when making a card payment via telephone?

I have been told that if you press star or hash it will move onto another security question. It does not and have repeatedly told them this.

Thank you.

 

    15 replies

    Blastoise186
    Super User
    Super User
    September 2, 2025

    Perhaps I should answer that question with another question.

    Why do you want more/different options for the IVR security questions anyway? Looking at your comments, I can’t find anything that explains your reasons or a use case. For me to be able to suggest this to OVO and have it considered, there needs to be something to back it up otherwise the feature request would probably not get very far.

    Worth noting that reprogramming it with new options is a lot of work, so it’s important to understand why you want this.

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    Brina1Author
    Rank 2
    September 2, 2025

    So it’s possible but reprogramming is the issue. Which is a response. 

    Blastoise186
    Super User
    Super User
    September 2, 2025

    It still needs a use case to justify putting the effort in though - and arguably it needs to be one that’s big enough to benefit more than just yourself.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Brina1Author
    Rank 2
    September 2, 2025

    I understood your previous response. I now have an explanation. That could benefit others. Not just me.

    Blastoise186
    Super User
    Super User
    September 2, 2025

    So if I was to ask the question of what is it you’re trying to ask for, that’s what I’m interested in for a feature request idea.

    For example:

    I’d like to have Dark Theme support added to the OVO Forum so it doesn’t burn my eyes out with a collapsed sun every day

    That kind of thing - what’s your example of why you want alternative security questions?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!