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Best answer by Chris_OVO

Hey @sa.lo_OVO,

 

This is for Power Move Flex customers and the survey closes after the 25th of November. The rewards will be added to customers statements on the following statements 😊

13 replies

Chris_OVO
Community Manager
Chris_OVO
Community Manager
October 7, 2024

Hey @Lucky2,

 

I can have a look into this for you. Did you receive this survey link through an email or was in on your online account? 

Renewable energy jokes never get old.
S
OVO Staff
sa.lo_OVO
OVO Staff
October 7, 2024

Cx received a power move email containing a survey which said they would receive £5 credit if they completed he survey. When/ How long does it take for survey credits to be paid?

L
Rank 5
Lucky2Author
Rank 5
October 7, 2024

@Chris_OVO It was on my online account I think but can't be 100% sure. 

Chris_OVO
Community Manager
Chris_OVO
Community Manager
October 7, 2024

I’ll do some digging and see what I can find out bear with me! 

Renewable energy jokes never get old.
L
Rank 5
Lucky2Author
Rank 5
October 7, 2024

@Chris_OVO Thanks 👍

Chris_OVO
Community Manager
Chris_OVOSolved
Community Manager
October 7, 2024

Hey @sa.lo_OVO,

 

This is for Power Move Flex customers and the survey closes after the 25th of November. The rewards will be added to customers statements on the following statements 😊

Renewable energy jokes never get old.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    October 7, 2024

    Hey @Lucky2,

     

    I spoke with the Power Move Flex team and they’ve said that the survey closes on the 25t November and the reward will be added on your next statement 😊

    Renewable energy jokes never get old.
      L
      Rank 5
      Lucky2Author
      Rank 5
      October 7, 2024

      Thanks for the update @Chris_OVO  that's very much appreciated.

      I will be looking out of the deduction on my next statement. 🤞👍

        Chris_OVO
        Community Manager
        Chris_OVO
        Community Manager
        October 7, 2024

        @Lucky2 You’re welcome! Seen a couple of people talking about it today and I added some feedback if we can confirm in future what the estimated payment dates are for rewards 👏🏻 

        Renewable energy jokes never get old.
          S
          OVO Staff
          sa.lo_OVO
          OVO Staff
          October 7, 2024

          thanks

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