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Rank 5
Ovouser777
Rank 5
July 26, 2024
Solved

Online account still not available to some customers?

  • July 26, 2024
  • 15 replies
  • 703 views

OVO have been promising access to online account mangement via their new website for over a year now and it is still not available. Why is it taking so long to migrate customers from a legacy system? This is a task that should not be that difficult. Everytime I need to make a change or sometimes give an extra meter reading I have to spend ages on the phone or on the chatbot.

Best answer by Shads_OVO

Updated on 13/02/25 by Ben_OVO

Hi @Ovouser777,

 

I’m sorry that you’re still unable to access your online account.

 

Any updates we get internally about the progress of the online account access issues, we’ll update all relevant topics.

 

I appreciate how frustrating it must be. We’re working on fixing things and will be back in touch in the near future with an update. In the meantime, you’ll continue to get your bill every month by email or post as usual. If you have any questions or need help with anything, please chat, call, or email our support team.

 

This thread may also be helpful - 

 

 

15 replies

Show previous replies
T
Rank 2
thereturn
Rank 2
August 12, 2025

Hey Chris, you were hoping to get this resolved Friday afternoon. 

Unfortunately my issue had to be escalated.

Any chance Jessica can get hold of me soon? 

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
August 13, 2025

Chris isn’t in today ​@thereturn, but I’ll send him a message so he picks this up when he’s back.

Renewable Energy? Big Fan.
T
Rank 2
thereturn
Rank 2
August 13, 2025

Appreciate that Emmanuelle, its Jessica Im really trying to get hold of though :) 

 

Hopefully someone can resolve this 2 year long issue soon 

Chris_OVO
Community Manager
Chris_OVO
Community Manager
August 14, 2025

Hey ​@thereturn,

 

Apologies I was indeed out for a couple of days sick but i’ve picked this back up with you through private message and we’re working towards fixing it. 

Renewable energy jokes never get old.
    Chris_OVO
    Community Manager
    Chris_OVO
    Community Manager
    August 14, 2025

    Hey ​@thereturn,

     

    We're happy to announce that your login issue has been resolved! Thanks to ​@Ben_OVO’s suggestion, we were able to fix it by updating the email address associated with your account. You can now access your online account after two long years!

    Renewable energy jokes never get old.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd