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B
Rank 1
Bridge
Rank 1
August 13, 2022
Solved

On OVO Home Plan and have a plumbing issue over the weekend - who do I contact?

  • August 13, 2022
  • 6 replies
  • 340 views

I have just joined OVO home plan.Have a plumbing issue.How do you get fixed.Emergency no only mon until fri

Best answer by Jeffus

Updated on 31/12/24 by Abby_OVO

 

Got a boiler and home cover question? Call 0330 102 8905.

  • If your call is urgent, use Option 1 for new faults and existing claims
  • Want to make an appointment? Use Option 2 for our services department
  • Got a question about your policy? Use Option 5 for customer service


National Gas Emergency Service: call 0800 111 999.

For more check out this OVO Home Services home page https://www.ovoenergy.com/home-services/feedback

0800 012 1232

Rang that no. Says closed until Mon. Just joined cannot understand why emergency is only Mon to Fri. We need a plumber ASAP. 

 

@Bridge

After calling the number don't press any keys and it will transfer to ovo home as per the message you hear. If you press a key you get transferred to OVO energy who are not open. 

Once transferred it will ask some questions

Press 1 to the first question

Press 1 to the second question to raise a new case.

They are open 24/7

I just tried it and got straight through.

https://www.ovoenergy.com/ovo-home-plan/feedback 

Basically don't press 1 at the first message, wait until you are redirected, then Press 1 as per the message you will hear.

I don't work for OVO, am just a customer like you.

Let us know how you get on

6 replies

Jeffus
Rank 20
Jeffus
Rank 20
August 13, 2022

I have just joined OVO home plan.Have a plumbing issue.How do you get fixed.Emergency no only mon until fri

@Bridge

 

0800 012 1232

    B
    Rank 1
    BridgeAuthor
    Rank 1
    August 13, 2022

    Rang that no. Says closed until Mon. Just joined cannot understand why emergency is only Mon to Fri. We need a plumber ASAP. 

      Jeffus
      Rank 20
      JeffusSolved
      Rank 20
      August 13, 2022

      Updated on 31/12/24 by Abby_OVO

       

      Got a boiler and home cover question? Call 0330 102 8905.

      • If your call is urgent, use Option 1 for new faults and existing claims
      • Want to make an appointment? Use Option 2 for our services department
      • Got a question about your policy? Use Option 5 for customer service


      National Gas Emergency Service: call 0800 111 999.

      For more check out this OVO Home Services home page https://www.ovoenergy.com/home-services/feedback

      0800 012 1232

      Rang that no. Says closed until Mon. Just joined cannot understand why emergency is only Mon to Fri. We need a plumber ASAP. 

       

      @Bridge

      After calling the number don't press any keys and it will transfer to ovo home as per the message you hear. If you press a key you get transferred to OVO energy who are not open. 

      Once transferred it will ask some questions

      Press 1 to the first question

      Press 1 to the second question to raise a new case.

      They are open 24/7

      I just tried it and got straight through.

      https://www.ovoenergy.com/ovo-home-plan/feedback 

      Basically don't press 1 at the first message, wait until you are redirected, then Press 1 as per the message you will hear.

      I don't work for OVO, am just a customer like you.

      Let us know how you get on

      B
      Rank 1
      BridgeAuthor
      Rank 1
      August 13, 2022

      Thank you both so much.Was feeling panicky.Just changed from British Gas and was wondering if I had done the right thing.Will ring in the morning.We are both in our 80s and things like this can cause you to worry.I wonder why OVO don’t tell you this when you join.Hopefully now we will be ok.

      regards.

        Jeffus
        Rank 20
        Jeffus
        Rank 20
        August 13, 2022

        Thank you both so much.Was feeling panicky.Just changed from British Gas and was wondering if I had done the right thing.Will ring in the morning.We are both in our 80s and things like this can cause you to worry.I wonder why OVO don’t tell you this when you join.Hopefully now we will be ok.

        regards.

        Feel free to ask questions at any time, there are a few of us who are just customers like you who regularly post if we think we can help

        Let us know how you get on in the morning 

          B
          Rank 1
          BridgeAuthor
          Rank 1
          August 14, 2022

          Plumber coming in the morning. Dripping not pouring so should be fine. Thank you all. Regards. 

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            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd