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Rank 2
samsonluk
Rank 2
October 4, 2023
Solved

Not successful with Power Move- Missing communications with meter?

  • October 4, 2023
  • 20 replies
  • 535 views

Today, I received an email from OVO titled "Your September Power Move update," which stated that my smart meter had failed to send readings at times during September, affecting their understanding of my electricity usage. However, upon reviewing my smart meter readings in the OVO App, I found that there was no missing data for any day in September. Can I conclude that OVO's explanation for potential challenges in the Power Move challenge suggests there won't be a winner, leaving participants feeling deceived?

Best answer by waltyboy

Updated on 06/03/25 by Emmanuelle_OVO:

What if my smart meter stops communicating?

 

To take part, your smart meter needs to be working and connected to the internet.

We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move. 

See our guide to fixing common smart meter issues.

And I got my part payment for September (I only joined on the 7th, so the pro-rata payment amounted to £7.62) OK too. 
 

As @Ria says, make sure you check those half hourly readings in your account “usage” stat, if not every day then every few days…good luck with it for September…

 

Who can join?

 

To be eligible to join Power Move, you need to:

  • be an OVO customer and have your energy supplied by us
  • have downloaded the OVO app and unlocked Beyond
  • have a working electricity smart meter
  • have a credit meter
  • have a single rate tariff only (e.g. not Economy 7 or Economy 10)
  • have an active Direct Debit
  • have opted into half-hourly meter reads for billing (you can do this when you join)
  • have opted into half-hourly meter reads for settlement (you can do this when you join)
  • have an active email address

Charge Anytime, Battery Boost or Heat Pump Plus customers are eligible to join.

Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.
 

Check out our website for the latest challenge information:

https://www.ovoenergy.com/power-move,
 

Join Power Move today
 

Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.

The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
 

Check our FAQs to find out more. Power Move terms also apply.

20 replies

Gingernut49
Rank 6
Gingernut49
Rank 6
October 4, 2023

I’ve been awarded £10 for September.

Trying to be 'green'
    B
    Newcomer
    Bonzo
    Newcomer
    October 4, 2023

    I was only in it for part of the month and got awarded £8.10

      W
      Newcomer
      Will R
      Newcomer
      October 4, 2023

      I just had an email confirming my £9 credit…….

        R
        Newcomer
        RJB56
        Newcomer
        October 4, 2023

        I was awarded £10 for avoiding using washing machine snd dishwasher in the evening.  

          S
          Newcomer
          solarrolar
          Newcomer
          October 4, 2023

          I got my full £10.

            A
            Newcomer
            Asantewaa
            Newcomer
            October 4, 2023

            I have not had any email of getting 10 credit 

            T
            Rank 5
            Tricia
            October 4, 2023

            No email but my pending September statement online shows the full credit. ☝

              R
              Rank 7
              Ria
              Rank 7
              October 4, 2023

              @samsonluk has your smart meter ever given you half hourly data, even before you joined the challenge.? I dont know when you joined but did you get the same message half way thru the month as well? You can look back at the daily data in the app and look prevjous to joining. 

              If you havent got any half hour readings then you need to get ovo to switch that on, because you need both daily total and half hourly readings for the challenge to work.  Otherwise there is no way they know what you use between 4&7pm. 

              When my smart meter was installed i was asked whether i wanted daily or half hourly. I thought half hourly was too much, but the guy said its much better to have that so i did luckily.

                R
                Rank 7
                Ria
                Rank 7
                October 4, 2023

                No email but my pending September statement online shows the full credit. ☝

                I spotted mine on that first too, but only got my email last night, and my calculations were spot on so i know im doing that right.

                  waltyboy
                  Rank 8
                  waltyboySolved
                  Rank 8
                  October 4, 2023

                  Updated on 06/03/25 by Emmanuelle_OVO:

                  What if my smart meter stops communicating?

                   

                  To take part, your smart meter needs to be working and connected to the internet.

                  We need at least 14 weekday readings to calculate your monthly average peak usage. If there's a technical issue and we can’t get enough readings for more than 7 days, we may have to remove you from Power Move. 

                  See our guide to fixing common smart meter issues.

                  And I got my part payment for September (I only joined on the 7th, so the pro-rata payment amounted to £7.62) OK too. 
                   

                  As @Ria says, make sure you check those half hourly readings in your account “usage” stat, if not every day then every few days…good luck with it for September…

                   

                  Who can join?

                   

                  To be eligible to join Power Move, you need to:

                  • be an OVO customer and have your energy supplied by us
                  • have downloaded the OVO app and unlocked Beyond
                  • have a working electricity smart meter
                  • have a credit meter
                  • have a single rate tariff only (e.g. not Economy 7 or Economy 10)
                  • have an active Direct Debit
                  • have opted into half-hourly meter reads for billing (you can do this when you join)
                  • have opted into half-hourly meter reads for settlement (you can do this when you join)
                  • have an active email address

                  Charge Anytime, Battery Boost or Heat Pump Plus customers are eligible to join.

                  Please note: not all meter types and tariffs work with Power Move. This means customers with multi-rate meters/tariffs, like Economy 7 and Economy 10 can’t join Power Move right now.
                   

                  Check out our website for the latest challenge information:

                  https://www.ovoenergy.com/power-move,
                   

                  Join Power Move today
                   

                  Log in to Beyond to get started. Don’t have the app? Download it on iOS or Android to unlock exclusive rewards for free.

                  The Power Move prize draw starts from 1 February 2025, and the first draw is in March. Afterwards, all entries will be drawn the following month. To join, you need to pay for your energy by Direct Debit and have a smart meter set up.
                   

                  Check our FAQs to find out more. Power Move terms also apply.

                  Walt. 2013: 3.2kW PV East/West + Fronius IG, >26MWh (of which, to date mid-2025, 20MWh exported). 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”).
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