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November 15, 2023
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Nonsensical target for Power Move Plus

  • November 15, 2023
  • 120 replies
  • 2538 views

Here is the main text from the email that I just received:

 

Your Power Move Plus target.

 

Your personal Power Move Plus target for this event is 0.5 kWh.

 

Avoid using non-essential electricity between 5pm and 6pm on Thursday 16 November and for every kWh you shift below your target, you’ll receive £3 towards your energy bill.

 

It is impossible for me to achieve even 1 KWh below the target of 0.5 KWh! 

 

Can any Ovo person, or anyone else for that matter, make any sense of this? 

Best answer by Emmanuelle_OVO

Hey @Simon 1402,

 

From the team:

 

The credit of £3 per kWh is pro-rata, so if they use 0kWh between 5pm and 6pm on Thursday 16 November they will get £1.50 credit. 

120 replies

Firedog
Super User
Super User
November 21, 2023

  

… I have noticed that they are truncated and not rounded.

 

I’m not sure you’re right there. I just compared a few figures from yesterday morning:
  

 

More ups than downs in that sample. If you can tell me why 0.025 becomes 0.03 while 0.015 becomes 0.1, I’ll be very happy 😊

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
BPLightlog
Super User
Super User
November 21, 2023

  

… I have noticed that they are truncated and not rounded.

 

I’m not sure you’re right there. I just compared a few figures from yesterday morning:
  

 

More ups than downs in that sample. If you can tell me why 0.025 becomes 0.03 while 0.015 becomes 0.1, I’ll be very happy 😊

 

Perhaps there’s a fourth digit somewhere 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
November 21, 2023

I am an OAP living in a 1 bedroom flat. I am fully on Smart Meters

I signed up to Power Move in September. I was obviously too late to make any difference for that month, but I still started to use my dishwasher, washing machine and tumble dryer on a timer for 0300 hours in the morning when I used these appliances, about once per week.  I expected to get a reward for this of the £15 advertised. NO!!!  Apparently my efforts were on vain! 

Now. I have just received an email advising me that on Thursday 16th November I earned the great sum of 9p, YES 9p!!! For going below my target of 0.1kwh by going 0.03kwh below this. WHAT???!?!!

For the whole of this month, November to date I HAVE BEEN IN HOSPITAL for.major heart surgery.  I live alone in my flat when I am there, so NO ONE has stayed.there for this month.  Yet I have only achieved a 9p saving!!!

So no reward for the October use of appliances in the early hours, and now only a tiny, tiny, 9p reward when I have been away !!

I have now started a complaint process with OVO, then it will go to Ofgem.,as this "Power Move". No more, no less.  This is a disgraceful way to treat customers by tricking them into cutting power usage, but giving little to no reward.  That "reward" is no doubt going to OVO profits as they collectively over their customer base are reducing their use of expensive power!!

I will await the outcome before switching suppliers and taking this much, much further.

Free Speech is allowed here, but there still has to be some rules to prevent things from going too far. Same story for just about every forum out there - regardless of topic.

If you have a problem with that and wish to complain about it, forum@ovoenergy.com is the way to go.

As I said previously, you are confusing Power Move and Power Move Plus. They are not the same:

Power Move: Get £15 if you use less than 13.5% of your daily power during 4pm-7pm on Weekdays based on averages - shutting everything down all day will not usually help much with this

Power Move Plus: Get specific rewards for meeting specific targets on certain days

You probably got rewarded for the latter

 

Just to clarify, as I have earlier stated, my complaint to OVO has.been fully justified.  Today  they recognised “errors” had been made and have credited £50 to my account.

Full marks to the Customer Service guys at OVO They acted very swiftly to answer my emails and obviously carried out a full investigation of the  facts. You have to respect that, and I will be staying with. OVO.

 They

Nukecad
Super User
Super User
November 21, 2023

Perhaps there’s a fourth digit somewhere 

Wow, I've not seen that suggested before.

It's always an interesting mathematical question whether 0 5 should be rounded up or down. Pick your mathematical system and take your choice?

TBH though if we are into the realms of 4 decimal places vs 4 significant figures - the difference is not going to impact in any significant way on the Power Move percentages

I said, Hey - Watts going on.
BPLightlog
Super User
Super User
November 21, 2023

0.5 should always be rounded up I was taught ✏️

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Rank 7
November 21, 2023

@Firedog 

@BPLightlog 

@Nukecad 

I sometimes see discrepancies between the following figures, and not just rounding up/down:

1. Total daily figure on app to the total in the half hourly breakdown

2. The daily figures can also be different again on the monthly part of the app.

3. Different daily figures when logging into the website too.

When you are a low user and close to the target these discrepancies can make a difference to the final % figure and your £15.

Now that I'm using a light in a room I'm finding I'm closer to the target with little to no change in what i was doing in Sep.

It would be nice to see exactly the same figures in all locations, or at least one location for the consciously detailed minded, that Ovo work too.

Is that possible?

Firedog
Super User
Super User
November 21, 2023

0.5 should always be rounded up I was taught ✏️

 

That’s what the tax man says. There’s also the so-called ‘bankers’ rounding’, which relieves part of the bias that always rounding 0.5 up introduces (this system rounds 0.5 to the nearest even number, so 0.5 > 0, 1.5 > 2, 2.5 >2, 3.5 > 4 etc.). Neither of these explains why 0.025 becomes 0.03 while 0.015 becomes 0.1. I suspect it’s a result of the way decimal numbers are stored in binary systems.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
BPLightlog
Super User
Super User
November 21, 2023

 

It would be nice to see exactly the same figures in all locations, or at least one location for the consciously detailed minded, that Ovo work too.

Is that possible?

Possibly not. 
Details on the app - and possibly the web - are estimations and not used for billing or other significant purposes (including Power Move I would suggest).

This is probably why it takes quite a while to validate figures. 
I agree that it would be useful to see for yourself so that the figures can be self validated but I’m not sure that is possible in this situation .. 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Jeffus
Rank 20
Rank 20
November 21, 2023

@Firedog

@BPLightlog

@Nukecad

I sometimes see discrepancies between the following figures, and not just rounding up/down:

1. Total daily figure on app to the total in the half hourly breakdown

2. The daily figures can also be different again on the monthly part of the app.

3. Different daily figures when logging into the website too.

When you are a low user and close to the target these discrepancies can make a difference to the final % figure and your £15.

Now that I'm using a light in a room I'm finding I'm closer to the target with little to no change in what i was doing in Sep.

It would be nice to see exactly the same figures in all locations, or at least one location for the consciously detailed minded, that Ovo work too.

Is that possible?

Just for context 

The daily figure on the monthly tab on the usage page is calculated from the registers on your smart meter. These are the figures on the meter reading page on the website

https://account.ovoenergy.com/meter-readings/history/electricity

The 30 min consumption data is different. This is stored on your smart meter as consumption amounts every 30min

The 30min data isn't added up to make the daily amount on the meter or by ovo.

There can be a difference for a variety of reasons for example a data transmission issue with one of the 30min data slots.

We aren't  currently billed using the 30min data, or in fact anything on the usage page, only what is on the meter reading page.

Firedog
Super User
Super User
November 21, 2023

I sometimes see discrepancies between the following figures, and not just rounding up/down:

1. Total daily figure on app to the total in the half hourly breakdown

 

I think you’ll find that the daily total figures are derived from the meter readings - today’s less yesterday’s gives yesterday’s usage. The total of a day’s half-hour usage quantities should be very close to that figure, assuming that both are calculated to the meter’s degree of reporting accuracy - nowadays the nearest whole Wh.

I have been keeping track of my half-hourly usage figures since my new meter was installed in September. If I add up every one of those 2618 numbers (running to midnight last night), I get 160.582 kWh. The meter readings reported on the website (there are two each day, for peak and offpeak usage) are 138.831 and 21.754, totalling 160.585. I can live with a 3 Wh discrepancy (0.002%).


  

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |