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Jonathan0001
Rank 1
February 21, 2024
Solved

Non Standard Billing Responsibility Situation

  • February 21, 2024
  • 11 replies
  • 213 views

I recently moved out of rental and now have an issue with my landlord related to electricity bills.

When I checked in originally, the landlord gave me clear instructions to use the elec meter under the stairs and the gas meter in the side passage. As usual I registered with a supplier and continued to pay monthly bills like normal. Never another issue during the rental and the energy supply account is now closed, all happy.

I ended my tenancy recently and the landlord has suddenly raised an issue with my deposit saying I didn't register a second elec meter. One that was hidden an unused storage cupboard. I'm being told that some of the wiring is split in the house so there is a separate meter. I was never told about this second meter and have no idea what it connects to etc.

Im waiting for the energy supplier to investigate now but playing it out in my mind, if there is another meter and I didn't register it because was never told about it, then I have no evidence to fall back on to the landlord and will likely be accountable for any debt.

I don't think this is fair at all.

 

1.Can anyone provide guidance on who's responsible here?

2. Is there a complaint option to formal explain what happened and pass responsibility to the landlord?

 

Best answer by Jonathan0001

As an update:

 

The supplier has decided to take responsibility for not issuing a General Meter Account, where multiple meters were in the property as there was a change of tenancy and supplier at that time also. They've said they won't back date any debt. I'm getting second hand information through landlord so cannot get further details. I'm assuming this is not clear policy and falls in the 'too hard' category so they've decided to void the issue and start again.

 

I think I've been fortunate this time but hopefully the excellent comments and guidance provided by others will be of benefit to someone else.

 

Thanks again 

11 replies

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waltyboy
Rank 8
waltyboy
Rank 8
February 28, 2024

Thank you so much @Jonathan0001 for letting us know how things panned out…and a good ending by the sound of it! No afters between you and the landlord (or the supplier, come to that), plus you are secure in the knowledge that you always intended to do the right thing by everyone…all the best, and good luck in your new place..

Walt. 2013: 3.2kW PV East/West + Fronius IG, >26MWh (of which, to date mid-2025, 20MWh exported). 2023: 2.4kWh LiFePo4 battery. 2024: Tadö wireless smart stat v3; Electriq split unit 2.6kW AAHP (“air conditioner”).
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd