Hey @Amerififer,

Welcome to the OVO Online Community.

I can see @Jeffus has already given some great advice here. Just wanted to step in and add, if it looks like it might be an issue with the smart meters themselves, the following guides might be helpful:

Hope this helps. 

My electricity meter stopped sending readings to OVO 5 days ago, yet my IHD has the latest readings available (so clearly the meter itself is working).

The gas meter readings are still being uploaded!

Is this a problem at OVOs end?

I wonder if it’s related to any work going on behind the scenes to prepare for unit adjustments for when the unit price cap is applied at the next billing period?

Also, I noticed that my unit rates are still showing the fixed rates that I started earlier this year and have not been adjusted in line with the fixed rates as advised they would be (from 1st October) in other threads on here!

I’m having the same problem, albeit only for three days. My current fixed rate contract expires in 11 days so I'm still paying those rates. I'm guessing that as long as your rate from January is lower than than the new capped rates you will be paying those and once that contract expires you will be moved onto the new capped rates.

I’ve seen a few examples of this smart meter drop off around the time the prices change. 

The good news is that for those affected, the sending of smart meter data to the online account resumed and updated any historical usage that’s missing. The smart meter comms hub stores this info for several months. 

For anyone else who’s unsure if they’re affected, you can diagnose meter-side communication issues here:

Lastly, if your smart meter hasn’t sent us readings for 5 days or more, it will let you submit them manually via the online account. 

Forgive me if I’m mistaken!

But wasn’t this thread originally 

“No Smart Meter readings shown on the Online Account for  the 1st October?

& not

No Smart Meter readings shown on the Online Account since the 1st October?

The only day’s that no smart meter readings show on my account are the day’s of the energy price cap change ie: 1st April & 1st October,

I did originally post back in April that just a 1 kWh error being tagged on the new tariff instead of the old unit cost resulted in a small overcharge being applied to my account,

but if that small error affected all of ovo’s customers! an estimated £500,000 would be generated in income for ovo,

Failing to gather smart meter data on the day that the price cap changes is a worrying trend that has still not been addressed…

Tom…

Hey @TomThumb,

Yes you are correct, similar threads are often merged in order to stop unique or new topics getting lost in a sea of the same topics. 

As Tim advised we have raised this internally and will update this thread if we hear any more information 🙂

Forgive me if I’m mistaken!

But wasn’t this thread originally 

“No Smart Meter readings shown on the Online Account for  the 1st October?

& not

No Smart Meter readings shown on the Online Account since the 1st October?

 

The only day’s that no smart meter readings show on my account are the day’s of the energy price cap change ie: 1st April & 1st October,

 

I did originally post back in April that just a 1 kWh error being tagged on the new tariff instead of the old unit cost resulted in a small overcharge being applied to my account,

but if that small error affected all of ovo’s customers! an estimated £500,000 would be generated in income for ovo,

Failing to gather smart meter data on the day that the price cap changes is a worrying trend that has still not been addressed…

Tom…

@TomThumb Interesting. No data on the meter reading page for me for that day. I wonder if only the Simpler Energy tariff customers see this behaviour. 

Although there is data on the usage page for that day on both the Day (30min readings) and Month (daily readings) tab

Also the bill is interesting on the change over. Estimated on the 30th? Didn't have any day smart meter issues from what i can remember. I have a smart meter reading on the reading page on the 30th, not an estimate. 

Certainly curious to known how it works on the change over of tariff days @Emmanuelle_OVO 

I also have no smart reading for 1st Oct on Simpler Energy (rental property). I have 2 accounts and the Drive one (main home) also has no 1st Oct smart reading.

Hey @Jeffus,

Yes I'm also interested to find out. It seems some people also experienced this in April when the tariff changed. 

That’s interesting @juliamc so it seems to be fixed customers too. Do you know if it happened in April, to your fixed property? 

We’ll keep this thread updated when we get more information. 

Yes ! I didn’t notice at the time but there is no reading for 1st April either.