No Smart Meter readings shown on the Online Account since the 1st October?

@Tim_OVO No meter readings for the 1st Jan!  (1st Oct & 1st April 2022)

This thread had originally been titled 

“No Smart Meter readings shown on the Online Account On / for ? the 1st October?”

But then retitled “since”

Going back to last year (2022) the 1st of the month in April  had been the date of a change in the unit cost of electricity & gas as set by the energy price cap,

So all accounts with a variable tariff were adjusted to the new increased unit costs.

back in  April, ovo failed to pull a meter reading on the day the tariff changed , so the meter readings on my bill were estimated,

I did originally post my findings back then.

but to recap…

My account with estimated meter readings at midnight 31 March > 1 April being 1 unit out on both electric & gas resulting the customer being over charged, 

to the customer a few pennies is no big deal,

but if my findings were repeated across ovo’s customer base, the figure if I remember correctly was just short of £500,000 extra in ovo’s bank account!

So estimated meter readings have a huge financial impact if that missing data just happens to occur at the right time.

So with no errors with my smart meters!

why is it ovo fail to provide actual meter readings on the day’s of a change to the energy price cap?  1st April / 1st October 22 & 1st January 23!

(I can think of £500.000 reasons why they don’t)

Tom…

I’ve just reported the very same issue @Tim_OVO .  Since the 1st Jan no automatic meter readings and the meter appears to be in good health (OK WAN signal, IHD displaying correct 30 min usage for both elec and gas).  I’m now being asked to manually submit the readings.  I checked back to the 1st Oct and the reading was estimated, though automatic readings re-started on the 2nd Oct.  I raised this with your support team today and they were unaware of any link between Price Cap adgustments and issues with smart readings.   

Thanks for pointing out what was in plain sight but somehow missed by me, @eezytiger @TomThumb - I think I need another coffee!

This is good insight, Tom, @stewpotg2 and I’ll pass it on to the Kaluza teams that create and maintain this billing platform. Anything good I’ll pop back here to share with you all. 

Cheers @Tim_OVO 

Not of benefit to me, but might be useful to the Dev’s.

Additional data, 

Associated with the estimated readings for both fuels on the day of a change to the price cap, as shown in my account for meter readings history & on the associated monthly bill / statement.

1st April / 1st October / 1st December,

the trend continues with usage history, 

My online account is also not showing usage data (elec, gas) for the day prior to the price cap change.

The day tab shows no data for:

ie: 31st March / 30th September / 31st December.

But the usage data is available when looking from the month tab,

No other issues viewing the published data for meter readings or usage history apart from the aforementioned dates.

Tom…

Fortunately for me I'm on a fixed tariff, but for anyone who has a price rise from 1st January I guess you can look forward to an extra day at the increased rate. Is that legal?

Coincidence or not, I don't know, but I have two IHDs at home (Ovo and Glow) and both have lost connection with my meters.

I tried turning off and on at the consumer unit, but connection has not been restored. Is this maintenance or some kind of meter fault? I've never knowingly experienced a disconnection from the meters in several years as an Ovo customer. Nothing had been moved and no changes to the RF within the home.

Googling doesn't result in any actionable solutions and chat is now closed. Any ideas?

I was switched from SSE and been following all the data provided by the system.  There have been a few days when meter readings are not shown eg 01/01/2023 is missing for Gas and Electricity.  The KWhrs are given so they must be available? It’s easy to calculate these for Electricity - gas is a bit tricky but I am able to do it.

Secondly why is the Billing Period not  Monthly - like the Usage data?  Seems an unnecessary complication.

Lets see some photos of the meters. This stuff is right up my street! :D

I’ve not seen anything system-wide in the last few days that might’ve affected Chameleon In Home Displays, @eezytiger. You might find this helpful:

@TomThumb the Kaluza team agree that it looks to be price-change related for second generation (or enrolled and adopted first generation) smart meters. I’ll ask the question about the missing day’s worth of usage, @eezytiger. My assumption is any day we can’t get a reading will be estimated to the correct prices and retrospectively updated if we get the data in the days that follow, as is usually the case.  

Hi @lmwragg and thanks for these questions. 

Your online account has a daily billing system:

It’s then divided up into monthly summaries. *edit: there currently isn’t a way to change the start/end date of these summaries*