Skip to main content
E
Rank 1
Euan26
Rank 1
August 19, 2022
Solved

No electricity usage on my latest bill - only standing charges on my online account?

  • August 19, 2022
  • 38 replies
  • 1839 views

My latest bill (July-August) shows NO charge for electricity only the standing charge, my current billing period also shows NO usage but the figures are clearly showing in my online account. Is anyone else in the same position ?

Best answer by Blastoise186

Updated on 03/01/25 by Abby_OVO

Hi @Euan26 ,

 

To me, this sounds more like an account specific issue that’s really tricky to handle via the forum. Could you have a chat with the Support Team about this please? Live chat here tends to be the fastest method and it’s the giant Message Us button that you’re looking for.

Thanks!

38 replies

Show previous replies
BPLightlog
Super User
BPLightlogSuper User
Super User
January 17, 2023

I assume the bill is for the period covered by the meter readings .. and they are actual/smart not estimated?

That’s strange if so

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    N
    Newcomer
    NSSwindon
    Newcomer
    January 17, 2023

    yes, the bills for 6 Dec to 5 Jan

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    January 17, 2023

    So on this page

    https://account.ovoenergy.com/meter-readings/history/electricity

    You are seeing something like this with daily smart meter readings with the word Smart for the period you are talking about? 

     

      N
      Newcomer
      NSSwindon
      Newcomer
      January 17, 2023

      yes, allowing for the meter being economy 7 so I get 2 readings a day

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      January 17, 2023

      And the billing period 6th dec to 5th Jan is impacted? 

      And the current billing period from 6th Jan to date also? 

       

       

      N
      Newcomer
      NSSwindon
      Newcomer
      January 17, 2023

      YES, JUST SHOWS 12 DAYS @ 23P PLUS VAT

      N
      Newcomer
      NSSwindon
      Newcomer
      January 17, 2023

      oops missed cap lock -sorry

       

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      January 17, 2023

      oops missed cap lock -sorry

       

      No worries. 

      So i assume the 12 days referred to the current billing period? 

      In the 6th Dec to 5th Jan there was just just 31 days of standing charges? 

      N
      Newcomer
      NSSwindon
      Newcomer
      January 17, 2023

      yes, and payments / refunds

      Firedog
      Super User
      FiredogSuper User
      Super User
      January 17, 2023

      23p a day sounds like a pre-liftoff fixed-rate tariff, since all variable ones are up to daily standing charges over 40p now. Is this the case, and is that tariff still in force? Have a look at the Plan page to see, and check if there’s a Contract end date.  

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        Show more replies
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd