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KTHS2611Best Answer
Rank 1
July 3, 2023

I contacted them this morning. It shows as being changed on there end. They asked me to wait a month to see if it sorted it’s self out, if not to get back in touch.

 

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Blastoise186
Super User
Blastoise186Super User
Super User
July 3, 2023

Hiya,

I’m just a customer.

They’ve already kicked in. If your meter hasn’t updated, you can ask OVO to try the SMETS Command Update Tariff Configuration to force it through. Latest rates at https://plans.ovoenergy.com .

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Rank 1
KTHS2611Author
Rank 1
July 3, 2023

Thanks will do.

 

Firedog
Super User
FiredogSuper User
Super User
July 3, 2023

If your meter hasn’t updated, you can ask OVO to try the SMETS Command Update Tariff Configuration to force it through. 

@Blastoise186 [and @Abby_OVO if you know ...] How long do you suggest we should wait for the tariff data to be updated before pestering Support? Days? Weeks? 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Blastoise186
Super User
Blastoise186Super User
Super User
July 3, 2023

I’d say one month, to allow enough time for automated retries and queues to clear. Sometimes these updates are done in batches!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Rank 1
    KTHS2611AuthorBest Answer
    Rank 1
    July 3, 2023

    I contacted them this morning. It shows as being changed on there end. They asked me to wait a month to see if it sorted it’s self out, if not to get back in touch.

     

      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd