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Scalpaynewbie
Rank 2
October 10, 2022
Solved

My usage page on the App is still showing my Variable rates before the Energy Price Guarantee?

  • October 10, 2022
  • 26 replies
  • 280 views

Why is the app not showing  the new rate agreed in Oct 1st. 
the account side of the app is still making errors

    Best answer by Jeffus

    Updated on 20/10/23 by Abby_OVO: 

     

    Thanks...we are electricity only with OVO as there is no distributed gas here.

    I have done the health check twice and told to wait 45 days…. its now 83 days.

    Do you suggest I call them or email/chat OVO

    Hi @Scalpaynewbie given you say loop is working it is certainly worth a try. It doesn't sound like a meter issue as you say. 

    I would recommend sending a private message via the ovo twitter or Facebook page. 

    The ovo staff there can make the change as they have access to your account

    In the private message you need to include your name, address, account number and date of birth to pass security, along with your request to change your electricity meter reading frequency to 30min.

    It is probably easier than waiting on the phone or webchat as you don't actually need to speak to anyone. 

    Give it a week after the request and see if anything changes 

    For up to date information about the current price cap please head to our website. Or check out this helpful FAQ to find out more about how this may impact you and what support is available:

     If you’re worried about your bills, we have lots of support available. See here for more information about OVO’s Customer Support Package. 

     

    26 replies

    Show previous replies
    T
    Newcomer
    Tom78
    Newcomer
    October 17, 2022

    Morning thanks for your reply now is everything ok thanks one more time 

      T
      Newcomer
      Tom78
      Newcomer
      October 17, 2022

       

      juliamc
      Rank 20
      juliamc
      Rank 20
      October 17, 2022

      Ouch! That’s high !! Are you saying that rate is still showing, or has it been reduced to 31.49p now?

      T
      Newcomer
      Tom78
      Newcomer
      October 18, 2022

      Such a 🙁 unit shows on my account at The moment 

      juliamc
      Rank 20
      juliamc
      Rank 20
      October 18, 2022

      Sorry to ask more… is that bill for a period pre October? 

      T
      Newcomer
      Tom78
      Newcomer
      October 18, 2022

      Hi

      NO prob ,screenshot i did yesterday 

      juliamc
      Rank 20
      juliamc
      Rank 20
      October 18, 2022

      But what period does it cover?

      T
      Newcomer
      Tom78
      Newcomer
      October 18, 2022

      25 sep - 17 oct this year 

      juliamc
      Rank 20
      juliamc
      Rank 20
      October 18, 2022

      @Emmanuelle_OVO What do you make of this ?

        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        October 18, 2022

        Hi @Tom78 and thanks for flagging this. 

         

        Are you able to go to the Plan section of your online account and confirm the contract start date shown? What are the unit rates for this?

         

        https://account.ovoenergy.com/plan

         

        Have we been in contact with you via email to advise of moving to the variable rate, Simpler with the Energy Price Guarantee? 

        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
        Show more replies
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