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Anthony H
Rank 2
January 11, 2022
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My smart meter keeps losing connection - Do I need this resolved to access EV plan?

  • January 11, 2022
  • 13 replies
  • 6252 views

Over the past months my OVO account says my smart meter isn’t reporting. Most recently it stopped from the 17th Dec until today. (my account shows it connected today. Interestingly today I was accessing it and taking photos).

 

It has lost and regained multiple times now!. I would like to be able to use ovo drive anytime tariff for my electric car but I need it to work reliably before I switch. The fixed rate is more than my current tariff and if I move and can’t add the any time I will be out of pocket badly! 

My WAN and HAN are flashing. I also have terrible mobile signal in the area. But I’m on EE not O2.

What are my options for getting the connection to work reliably? 

Can I get a new meter installed with an antenna?

 

 

    Best answer by Jess_OVO

    Updated on 19/07/24 by Emmanuelle_OVO:

    Great to see our resident Landis + Gyr trouble-shooter, @Blastoise186 offering some great advice on what might be behind these intermittent communication issues you’ve been having, @Anthony H.

     

    As you mention already contacting the Support Team, they’ll advise on the next best steps and may advise you to carry out a Smart Meter Health Check to help diagnose the issue. Just to manage expectations slightly here, as intermittent signal issues are more often caused by the network in your area rather than the meter itself, we wouldn’t be able to guarantee a S2 meter replacement would get this sorted. We’d usually advise monitoring the communications to see whether they recover without the need for further intervention (as may be the case now you’ve noticed we’ve received some recent readings).

     

    This shouldn’t prevent you from access the OVO Drive Anytime plan however. As the exclusive charging rate is applied to the amount used to charge you car, this is calculated based on the information measured by your smart charger rather than the smart meter.  You’ll just need to make sure that you’ve got the an Indra Smart Pro charger installed and meet the other OVO Drive Anytime eligibility requirements.

     

    Hope this helps you decide on the best EV plan for you - Keep us posted with your decision! :red_car:

    13 replies

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    Rank 2
    Anthony HAuthor
    Rank 2
    February 8, 2022

    So if I had a smart meter making daily readings, I would see a long list of readings there? Does the below screenshot prove it hasn’t been enrolled and adopted by the DCC?

    what is the deadline set by Ofgen or the DCC for all meters to be adopted?

     

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 8, 2022

    Ah yes, I see. If any of those were from your smart meter, you’d see Smart as the type. Clearly yours aren’t submitting automatically right now.

    From my understanding, the aim to get all S1 meters migrated is targeted at around December 2022 but it could still change. Keep an eye out for any updates as the advice we give out does get updated as we learn more.

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      Jess_OVO
      OVO Staff
      Jess_OVO
      OVO Staff
      February 9, 2022

      Great advice there from, @Blastoise186 - doesn’t look like we’ve received any automatic smart meter readings from your meter yet, @Anthony H.

       

      In case you hadn’t spotted it, we’ve got a full guide to the SMETS1 enrolment process, including the anticipated time frames for each meter type to be upgraded, over here:

       

       

      Hope this helps. :slight_smile:

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