My smart gas meter isn't communicating with OVO anymore - no readings - why?

Hey @Amerififer ,

Do you have a Smart Meter? If so, is it sending readings?

Aye I do. It's very inconsistent in sending readings. A royal pain!!!! 

Totally defeats the purpose of having it. Grrr 

How far away is it from the electric meter, roughly?

It's the gas meter that never picks up consistently. Gas meter in cupboard in kitchen, meter in next room (sitting room). 

Please show me photos of them so I can check some stuff

Your gas meter actually links to the electric meter which then sends the info on .. that was why the question of distance from one to the other. The gas meter only has a battery and so is in a ‘send when needed’ mode. 
You might want to check your readings on your account just in case there’s any estimates in there if the connection is inconsistent. 
https://account.ovoenergy.com/meter-readings

Electric meter is in the front entry way near the front door. Not a huge place, one floor. If that helps. 

Hey @Amerififer 

Sorry to hear about the trouble you’ve been having. 

@Blastoise186 any thoughts on this?

You could fill out a few details about the meter, which are then submitted to the Support Team to review and let you know if there are any problems and what they can do to help. 

You can check it out on the topic page below:

I agree with doing a healthcheck. If needed, there’s options like AltHAN and Dual-Band Comms Hubs that can help a ton.

I had a  SMETS1 Landis+Gyr E470 smart meter installed by British Gas in 2020. (Elect & Gas)

They got the electric smart meter to work and send readings to the data network. But they said that my gas meter was "too far away" and would not connect to the comms device in the elect meter cupboard. Both elect and gas are on the outside of an old cottage and are approx 30ft apart.
 

British Gas obviously never came back. BUT they marked my gas meter as "smart" so I could never enter a manual reading - for 3 years.

British Gas just put in estimates - and ignored my desperate pleas. By the end of 3 years we were paying nearlly £4,000 pa for elect and gas. We are two 71 yr old pensioners living in a 3 bed cottage.
 

British Gas would not respond to any of emails telling them they were overestimating our use.

The only way I could get heard by British Gas was by switching. At least then they would have to ask for a reading and then I would get a massive credit.

So I switched - to EcoTricity - because they promised to sort out the comms issue.

EcoTricity have now completed the switch - and now they tell me they cannot get comms from the gas meter.

I am so frustrated....

I have checked the online smart meter checker and both elect and gas meters are shown as SMETS2 and connected to the DCC.

What on earth can I do.

Are OVO engineers or equipemtn smarter than EcoTricity or British Gas?

I would happily switch to OVO if they could sort this situation out.