My parents have been charged £10 'site visit' for reading a meter?

Forum|Forum|3 years ago
October 25, 2022
12 replies
489 views

My elderly parents have been charged £10 for reading their electric meter.

Best answer by Jeffus

Updated on 23/01/25 by Abby_OVO

@deenahowells yep, definitely get them signed up as they are entitled as they are pensioners. They then get lots of things, including asking for free quarterly meter readings.

Here is a list of the things in case you miss it.

https://www.ovoenergy.com/help/priority-services-register

Personally i have never heard of meter readings being charged anyway. I suggest you contact the OVO support team with your parents and ask OVO if they will remove the cost in this situation.

It can be difficult to contact OVO sometimes. I often suggest if you struggle, send a private message via the OVO twitter or Facebook page. The OVO staff their have access to accounts. You would need to include the name, address, account number and date of birth of the account holder. Explain the situation and the fact they are pensioners etc and that they have now signed up to the priority service register. Ask for a refund and an explanation. They always get back in a day or 2, often much quicker in my experience.

Worth a try i think, but up to you. Let us know how you get on and if we can help with further queries.

You can fill out the form for the Priority Services Register directly from here: https://www.ovoenergy.com/register-for-priority-services, or you can print out the form and send it back to us via Post; https://www.ovobyus.com/m/e66803421b73b59/original/ovo-psr-form-for-web-feb-2020.pdf.

If it’s easier for you to call us:

If you pay monthly for your energy, call us on 0330 303 5063 (Monday to Friday 8am-6pm) and we can register you over the phone
Or if you pay as you go for your energy, call us on0330 175 9669 Mon-Thu 8am to 8pm, Friday 8am to 6pm, Sat-Sun 8am to 5pm.

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deenahowellsAuthor

Rank 2

You’ve been a huge help, and I will definitely let you know how I get on. Gone are the days that you can call a company and submit your meter readings without waiting for ages, but this is how it is now! I’m trying to convince my parents to have smart meters installed, but that’s proving quite difficult at the moment. I’m new to facebook, but I will also send them a message through this route, as you’ve suggested.
I appreciate all your help. 🙏🏻