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Hazey2010
Rank 1
October 16, 2023
Solved

My new SMETS2 meters are not showing any credit at all how do I see what credit I have? The In-Home Display is showing nothing at all!

  • October 16, 2023
  • 2 replies
  • 107 views

Ive had both new smart meters fitted today (I'm on payg) the engineer said the set up will take around 30mins after a couple of hours the hand held still shows nothing at all and ive looked at the meters and theyre not showing any credit either! I dont know how much I have on either meter and I can't get the meters to show me? Do I still top up using the same  Ovo App I used before on my old meters?

      Best answer by Blastoise186

      Hi @Hazey2010 ,

      Try again tomorrow. It sometimes takes a bit of time to set things up. If you were using the OVO Energy Top-Up app previously, then yup, that should be the right one.

      If you’re still stuck, give the team a call on 0330 175 9669.

      2 replies

      Blastoise186
      Super User
      Blastoise186Super UserSolved
      Super User
      October 16, 2023

      Hi @Hazey2010 ,

      Try again tomorrow. It sometimes takes a bit of time to set things up. If you were using the OVO Energy Top-Up app previously, then yup, that should be the right one.

      If you’re still stuck, give the team a call on 0330 175 9669.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      H
      Rank 1
      Hazey2010Author
      Rank 1
      October 16, 2023

      Ok Thanks will do 

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      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd