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AliceAllegrini
Rank 2
October 3, 2023

My Kwh raised 3 times compare to Sep22, despite the Metered volume being the same

  • October 3, 2023
  • 12 replies
  • 306 views

Good evening,

I just received my Sep bill and this time, being concerned about the amount I did some digging.

I compared to last year bill when my metered volume was 30 and the kWh units 346

This year for a 29 metered volume I have been charged 948 kWh

Is this possible? My direct debit have gone up 3times since a year ago.

My calculation: 29x40(CV) x 1.02264 / 3.6 = 329kWh.

I have opened a query with OVO still waiting for a response.

Anyone else in the same situation?

 

Thanks

Alice

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    AliceAllegriniAuthor
    Rank 2
    October 18, 2023

    I want to share that my billing case has been solved and now find myself with 1,000 pounds of credit.

    I hope this message helps others. Double Check your bills including KWH calculations and go with smart meter.

    Don’t do my same mistake!

      Abby_OVO
      Community Manager
      Abby_OVO
      Community Manager
      October 19, 2023

      Hey @AliceAllegrini 

       

      I’m glad to hear the case has finally been resolved, and with a nice credit entering winter too.

       

      Feel free to pop back on the Forum any time with any questions you may have.

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