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Holleva
Rank 2
Holleva
Rank 2
April 3, 2022
Solved

My Honeywell SMETS2 meter screen is blank - Can I take a reading from my Chameleon In-Home Display?

  • April 3, 2022
  • 21 replies
  • 1474 views

Please help, my smart meter doesn't show any readings. It doesn't matter what button I press or how many times I press it, or what sequence, it doesn't work. I have followed the advice on here from Jess (we have the same meter) but mine shows no numbers at all. It just says meter initialised. Apparently Ovo hasn't had a reading since last October and require one.

Holly

Best answer by Blastoise186

Updated on 02/12/25 by Ben_OVO

 

Thanks. That suggests your entire Comms Hub is healthy then. MESH is off because you’ve got an SKU1 Comms Hub which doesn’t support Mesh capability anyway, so that’s fine. All the other lights pulsing every five seconds is a Slow Flash and tells me the Comms Hub self-diagnostics are coming back clean at the moment. This is only applicable to the Toshiba and WNC SKU1, SKU2 and SKU3 Comms Hubs right now, and not the EDMI Standard 420 Just to explain each one:

SW: The status of the Comms Hub software.

WAN: The status of the WAN Connection back to DCC

MESH: The status of the Mesh connection to other Comms Hubs in the local area. Always off if you’re not using a Mesh connection

HAN: The status of the HAN in your environment

GAS: The status of the connection to your gas meter, if one is present. Always off if there’s no gas meter

It also seems as if the meter reading you’re trying to submit won’t be accepted right now. I wouldn’t be able to tell you why though, so I think it’s probably a good time for me to ask @Jess_OVO to stop by. She’ll be back in the morning, but I’ll continue monitoring this thread.

I’ll be here if you need me. :)

 

We’ve got some other topics on the Forum which may also be helpful here:

 

21 replies

Blastoise186
Super User
Blastoise186Super User
Super User
April 3, 2022

Hey there @Holleva !

You’ve got a Blastoise on the thread now. :)

Just as a heads up, I can’t access your account or make changes to it myself, but I can offer advice that will most likely help you out anyway.

It sounds like you’ve got a faulty - and possibly dead - meter which might need to be replaced. Could you show me some photos of it please? If I can, I’ll try to help you get it working again, but I can’t make any promises.

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Holleva
Rank 2
HollevaAuthor
Rank 2
April 3, 2022

Thank you Blastoise, here's a

 pic…

 

 

Blastoise186
Super User
Blastoise186Super User
Super User
April 3, 2022

No worries.

Unfortunately, I’d say it’s exactly as I’d feared, the meter appears to be dead. @Lukepeniket_OVO might have some more advice though as he's installed smart meters for quite a while now. But at the moment, my diagnosis is that the meter is toast and a replacement meter is the only solution.

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    Holleva
    Rank 2
    HollevaAuthor
    Rank 2
    April 3, 2022

    Thanks Blastoise,  I've emailed Ovo. Hopefully should hear back within 5 days.

    L
    OVO Staff
    Lukepeniket_OVO
    OVO Engineer
    April 3, 2022

    Hello @Holleva and @Blastoise186 and happy Sunday!!! 

     

    The meter does look k-nackered if you cannot get it off of that screen and definitely would need an engineers visit.

     

    Can I ask is your in home display working as its possible to get anmeter reading off of that?

    OVO Operations Excellence Manager and Former Field Operations Team Leader
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      April 3, 2022

      Thanks Luke!

      Assuming your meter was originally installed by OVO, I think you’re among one of the few OVO members who ever had an S2 Honeywell meter installed before OVO dropped them and switched to Aclara and Flonidan instead. OVO no longer installs those Honeywell meters either. I don’t know the official reason for the switch, but I’m guessing it was probably because they didn’t work very well and weren’t reliable enough.

      If you end up having the meter replaced and the replacement isn’t a temporary spare meter, you’ll probably get an Aclara SGM1411-B, which is the same model that I have. We know these meters well and I can vouch for Raichu being rock solid to date in the year that I’ve had it.

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      Holleva
      Rank 2
      HollevaAuthor
      Rank 2
      April 3, 2022

      Thanks guys,

       

      My home meter display seems to be working, but I don't know how to get a reading off that.

       

      My  meter was installed by Lumo, I was only with them for a short while before they transferred me over to Ovo.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      April 3, 2022

      No worries. If you could show us photos of your IHD, we’ll see if we can help you figure that out. I know almost all the common IHDs pretty well, so there’s a good chance I know how you can get a meter reading out of it.

      Lumo was actually a sister brand to OVO a few years ago and was ultimately owned by OVO Group, so technically speaking, it was OVO who installed your meter. However, as you may know, Lumo closed down in 2020 with all customers transferred back to OVO.

      Only a handful of OVO members were ever transferred to Lumo and all of them did so because they were interested in trying it out. Others like yourself probably joined Lumo directly and then got moved to OVO later on.

       

      Or for a Chameleon IHD6, it’s Menu > Meter Info > Scroll right a few times.

      If you have a Chameleon IHD3, it’s OK Button > Meter Information >Utility Button to switch meters

       

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        L
        OVO Staff
        Lukepeniket_OVO
        OVO Engineer
        April 3, 2022

        If you've got a geo trio 2 (I know right) Press the home button -> arrow right to go down to meters -> hit select 'O' then you should see your meter readings hopefully 🤞

        OVO Operations Excellence Manager and Former Field Operations Team Leader
        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        April 3, 2022

        Or for a Chameleon IHD6, it’s Menu > Meter Info > Scroll right a few times.

        If you have a Chameleon IHD3, it’s OK Button > Meter Information >Utility Button to switch meters

        Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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