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alexb990
Rank 1
June 6, 2023
Solved

My electricity smart meter just says "initialized" and nothing else

  • June 6, 2023
  • 3 replies
  • 1878 views

My electricity meter doesn't seem to be working properly, it just says "initialised" and nothing else.  My smart meter is sending out my gas readings but not my electricity ones.  I have tried to request a new smart meter, but it says that I am ineligible for one at the moment.  Any help much appreciated 

Best answer by Blastoise186

Updated on 18/03/25 by Ben_OVO

 

Hi @alexb990 ,

I’d suggest trying https://www.ovoenergy.com/help/article/smart-meter-troubleshooting for this. If that doesn’t work for you, contact the Support Team directly via https://help.ovoenergy.com or 0330 303 5063 and they can help with this.

 

3 replies

Blastoise186
Super User
Blastoise186Super UserSolved
Super User
June 6, 2023

Updated on 18/03/25 by Ben_OVO

 

Hi @alexb990 ,

I’d suggest trying https://www.ovoenergy.com/help/article/smart-meter-troubleshooting for this. If that doesn’t work for you, contact the Support Team directly via https://help.ovoenergy.com or 0330 303 5063 and they can help with this.

 

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    A
    Rank 1
    alexb990Author
    Rank 1
    June 6, 2023

    Hi @Blastoise186 thanks

    I tried that link but one of the questions is "is the HAN light on or flashing?" with no option to select "off"

    Ill try calling customer support on that number, hadn't seen it on the website so I'm guessing they don't want to speak with us!

    Thanks again

    Jeffus
    Rank 20
    Jeffus
    Rank 20
    June 6, 2023

    Hi @Blastoise186 thanks

    I tried that link but one of the questions is "is the HAN light on or flashing?" with no option to select "off"

    Ill try calling customer support on that number, hadn't seen it on the website so I'm guessing they don't want to speak with us!

    Thanks again

    https://help.ovoenergy.com/#contact_us_container

     

    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd