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Jess_OVO
Jess_OVOBest Answer
OVO Staff
April 20, 2022

Updated on 02/12/24 by Abby_OVO

Thanks for tagging me here, @Blastoise186.

 

I’ve checked this with our payments team who’ve advised that the refund cheques we issue should have a small 6 digit number printed on the back but are otherwise blank. This shouldn’t prevent you cashing this with your bank. Have you already tried contacting your bank to get this refund cheque cashed, @dmemery?

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Blastoise186
Super User
Blastoise186Super User
Super User
April 20, 2022

Hiya @dmemery !

Oops… That doesn’t sound right somehow… I’m afraid I can’t fix this myself as I’m only a forum volunteer, so you’ll probably want to flag this up with the Support Team and ask for the cheque to be re-issued. Cheques are often blank on the reverse, but if you say you can’t get the bank to accept it, then that’s a problem.

I’ll also let @Jess_OVO know about this, in case she’s able to advise.

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Jess_OVO
OVO Staff
Jess_OVOBest Answer
OVO Staff
April 20, 2022

Updated on 02/12/24 by Abby_OVO

Thanks for tagging me here, @Blastoise186.

 

I’ve checked this with our payments team who’ve advised that the refund cheques we issue should have a small 6 digit number printed on the back but are otherwise blank. This shouldn’t prevent you cashing this with your bank. Have you already tried contacting your bank to get this refund cheque cashed, @dmemery?

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