Skip to main content
N
Rank 1
nualaellen
Rank 1
July 17, 2023
Solved

Moved into house supplied by Boost

  • July 17, 2023
  • 16 replies
  • 568 views

Hello,

 

I bought a house in November but haven’t fully moved in until recently. I need to put the gas & electric meters in my name because although I can top up the electricity meter with the precious owner’s card, it will not let me do this with the gas meter. I gas meter is now in debit so will need to pay that. It is extremely difficult to get through to anyone on the phone and there seems to be no options to deal with this online. I am fed up of being without gas. I need advice please on the quickest and easiest way to go about this, and how long should the switch over take? Thanks. 

Best answer by Abby_OVO

Hey @nualaellen 

 

Have you been able to speak with anyone at Boost to get your account set up yet?

 

It will need to be the Boost team who deals with this, you can contact them via 0330 102 7517, hello@boostpower.co.uk or facebook.com/boostpoweruk/ Mon-Fri: 08:00-18:00 & Sat: 09:00-17:00.

16 replies

Show previous replies
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
March 15, 2024

Brilliant news @fedupofthislol! Pop back anytime 🙂

Renewable Energy? Big Fan.
    N
    Newcomer
    NewTenant
    Newcomer
    May 21, 2024

    Moved into a rental on 16th May and was given the Boost electric and gas barcodes/12 digit numbers by landlord, who said we could top up either at the shop down the road or on the app. He topped up £20 each for us the same day.

    Downloaded the app last night and the balance hasn't updated since 13th May, and is showing is -£1.87. HOWEVER the app also shows in History that top ups were made on 16th May and I also added £20 each yesterday (20th) via the app, which is also showing in History, but not reflected in the balance.

    I checked again this morning and the balance is still showing as -£1.87 with the date showing 'as as 13th May.'

    Any ideas? Will try and use Boost chat this morning but wondering if anyone in the forum has come across this before.

    N
    Newcomer
    NewTenant
    Newcomer
    May 21, 2024

    + I've been having a look at the Ovo website and unsure if I need to to something after I've topped up to activate the electric/gas - the landlord didn't mention this, he just told us about topping up.

    Shads_OVO
    Retired Moderator
    Shads_OVO
    Retired Moderator
    May 21, 2024

    Hi @NewTenant

     

    I’m sorry to hear this this.

     

    Boost Power are part of the OVO Group but they have a separate Support team and systems. Please contact their Support team directly so that they can look into this further for you. They can be contacted on 0330 102 7517, hello@boostpower.co.uk or facebook.com/boostpoweruk/ Mon-Fri: 08:00-18:00 & Sat: 09:00-14:00. 

     

    There’s also some helpful FAQs here.

     

    Please let us know if you manage to get this sorted.

     

     

      N
      Newcomer
      NewTenant
      Newcomer
      May 21, 2024

      I spoke to an advisor on web chat earlier and they weren't too helpful on this issue, told me I needed to create an account via a telephone number. Is there a common reason for this error?

      Shads_OVO
      Retired Moderator
      Shads_OVO
      Retired Moderator
      May 22, 2024

      Hi @NewTenant,

       

      I’m sorry to hear this.

       

      You’d need to set up an account in your name when you move into a property even if it is Pay As You Go, without doing this it would be difficult for the Support team to help you.

        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd