Moved into a home with a smart meter, my usage seems really high?

Forum|Forum|2 years ago
December 14, 2023
38 replies
1280 views

Hi there,

The previous occupants, as OVO customers themselves, left their smart meter for my use. My heating bill is astronomical. Is there any way the smart meter could be contributing? It's a Trio 11? Am I entitled to ask for a new smart meter of my own to ensure it is performing accurately?

Thanks!

Best answer by BPLightlog

Updated on 04/04/25 by Ben_OVO

Hi @Technophobe , I presume you’re talking about the IHD (In Home Display) rather than the smart meter itself. These are designed to be left as they don’t work with another smart meter and have no bearing on your bill.
You can check on the meter itself for readings to see that those are being used for your charges.
If the meter readings are correct, you can check for accuracy here

BPLightlog

Solved

Super User

Updated on 04/04/25 by Ben_OVO

Hi @Technophobe , I presume you’re talking about the IHD (In Home Display) rather than the smart meter itself. These are designed to be left as they don’t work with another smart meter and have no bearing on your bill.
You can check on the meter itself for readings to see that those are being used for your charges.
If the meter readings are correct, you can check for accuracy here

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

T

TechnophobeAuthor

Rank 5

I'm meaning the smart meter itself. I have no way of knowing how long the previous owners had it. I know they said they "didn't really use it". I also note in the link you sent (thanks) OVO saying the newest smart meters are the most accurate?

BPLightlog

Super User

The Trio II is an IHD.
Which smart meter do you have?

They all have to be certified to within strict limits so unless it’s very old, it’s probably within spec. The checks via the link will help to test it out.
You should also double check your account usage to see if it’s using smart readings or estimates (even with a smart meter it’s possible that readings are being estimated)

If your meter is 1st generation then there’s a health check here

If it’s 2nd generation then try here

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}

T

TechnophobeAuthor

Rank 5

Where do I find which smart meter I have?

I didn't choose my username for nothing! Haha!

I wouldn't know where to start running checks, but can try.

Can I request a new smart meter from OVO and can you explain how I find out if, despite the existing smart meter readings going through, I may still be being estimated?

Thank you everyone for your patience. I'm 71, have M.E. (horrendous info-processing challenges when fatigued) and have paid £200 this month alone as the first month on my new, small home's variable contract.

BPLightlog

Super User

No problem.
If you can post a photo of your meter we can try to identify it for you.
Your online account will have a meter section and there you should find meter readings. Alongside each reading it should say; Smart, Manual or Estimated

https://account.ovoenergy.com/meter-readings

Just another thought .. you probably should be on their Priority Services Register - take a look and sign up if not

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}