Updated on 28/07/25 by Emmanuelle_OVO:

Please contact the support team if you’ve moved into a property OVO supplies. You can then request to switch to pay monthly once an account has been set up. If you don’t already have a smart meter you’ll need one fitted first. 
 

Moving in

One of the most important things to remember when moving into a new home is to take meter readings. You can note these somewhere safe or photograph them with your phone. Remember this step: if the property has a smart meter, it automatically sends us a reading. Otherwise, you'll use an estimated reading until we get the first one.

If OVO already supplies your new home, contact us, and we can arrange to open the account at your address. If you had an OVO account at your last address, we'll close that account for you and open a new one at the new address. If you’re not sure who supplies your new home, use our guide to find out. If your meter isn't with OVO, but you'd like to join, you can switch to us.

We know moving is busy, so get in touch when you can via online chat or phone, on the move day or afterwards. Please have a few details ready so we can help you quickly.

We'll ask you:

• The date you moved in
• For meter readings from your move-in date
• The complete address and postcode of your new home
• If you'd like a smart meter, if there isn't one already installed

We'll email you a welcome pack with everything you need to know about your rates and how to top up. If previous residents left any top-up keys or cards, please throw these away. You'll need to top up using the details we send you, as they're linked to your OVO account..
 

How to get in contact about my OVO Pay As You Go account