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Lynnyb
Rank 1
August 31, 2022
Solved

Moved in a house with prepayment meters - how to get account set up in pay monthly?

  • August 31, 2022
  • 56 replies
  • 6816 views

We have bought a house which has pre payment meters I obviously want to a ) change details over b) get rid of pre payment 

 

I just cannot get through on the phone and it’s driving me to dispair

 

there is currently no supply at all 

Best answer by Emmanuelle_OVO

Updated on 28/07/25 by Emmanuelle_OVO:

 

Please contact the support team if you’ve moved into a property OVO supplies. You can then request to switch to pay monthly once an account has been set up. If you don’t already have a smart meter you’ll need one fitted first. 
 


Moving in

 

One of the most important things to remember when moving into a new home is to take meter readings. You can note these somewhere safe or photograph them with your phone. Remember this step: if the property has a smart meter, it automatically sends us a reading. Otherwise, you'll use an estimated reading until we get the first one.

 

If OVO already supplies your new home, contact us, and we can arrange to open the account at your address. If you had an OVO account at your last address, we'll close that account for you and open a new one at the new address. If you’re not sure who supplies your new home, use our guide to find out. If your meter isn't with OVO, but you'd like to join, you can switch to us.

 

We know moving is busy, so get in touch when you can via online chat or phone, on the move day or afterwards. Please have a few details ready so we can help you quickly.

 

We'll ask you:

  • The date you moved in
  • For meter readings from your move-in date
  • The complete address and postcode of your new home
  • If you'd like a smart meter, if there isn't one already installed

 

We'll email you a welcome pack with everything you need to know about your rates and how to top up. If previous residents left any top-up keys or cards, please throw these away. You'll need to top up using the details we send you, as they're linked to your OVO account..
 

How to get in contact about my OVO Pay As You Go account

 

Useful links:

 

OVO Help Pay As You Go

 

For OVO Pay As You Go customers with a smart meter, here’s the online top up portal page. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Android. 

 

For OVO Pay As You Go customers with a smart meter, here’s a link to download our app for Apple. 

 

56 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
September 28, 2022

I’m back.

Firstly, I’ve recently been seeing signs that suggest OVO is possibly planning to offer Pay As You Go directly under the OVO brand alongside Boost for now. That’s all I know about that side of things.

@Jm1974 please can you show me photos of the existing meter? I’ll be able to help you figure out what type it is and if there’s anything you can do to get the supply back on now.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
J
Newcomer
Jm1974
Newcomer
September 28, 2022

Tried contacting OVO through online chat but just wouldn't work properly and couldn't get through to anyone on the phone.

Tried boost webchat and although the person who helped wasn't the politest to say the least it is now sorted.

 

Thanks so much for everyone's help. Just need to contact them again to stop the direct debit they got me to set up when they must have known it was prepayment meters.

 

Wish me luck!

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    September 28, 2022

    No worries. If you want to switch to OVO Pay Monthly, you can have Boost arrange that for you by talking to their Support Team and they can get you moved over.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    J
    Newcomer
    Jm1974
    Newcomer
    September 29, 2022

    No worries. If you want to switch to OVO Pay Monthly, you can have Boost arrange that for you by talking to their Support Team and they can get you moved over.

    Thank you!

      R
      Newcomer
      RJR
      Newcomer
      January 29, 2023

      Just taken back a rental property that has a prepayment boost meter. Want to change to a standard meter , having great difficulty even getting in touch with either boost or ovo . Any ideas please ?

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 29, 2023

      Hey @RJR ,

      From the information I’ve got, you’ll need to get Boost to arrange this transfer, OVO can’t touch the supply until Boost migrates it over. What contact methods have you tried so far and to who?

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      R
      Newcomer
      RJR
      Newcomer
      January 29, 2023

      HI , cheers for your reply . I’ve just taken back a rental property which i’am about to move into that has an SSE prepayment key. Got a reply from OVO after 7 days saying they could not help as i was a boost customer which i did’nt know, I have tried to contact Boost but they will not reply as its not an emergency  apparently 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 29, 2023

      Ok, you need to check if the property is still on SSE first. If it is, you’ll need SSE.

      Try https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

      Otherwise, you do need to get in touch with Boost during the week in order to make the migration happen

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      L
      Newcomer
      LilyPowell_95
      Newcomer
      July 4, 2023

       

      Hi, 

       

      I moved into a property on Friday (30/06/2023) that has a key meter. There is a debt on the account that is not mine. I need this debt cleared urgently as I currently have no gas or electric. 

       

      I called OVO who said the account was with boost. I then spent all day trying to get through to boost. When I got through they said the account is with OVO. I was then cut off 8 times. I tried calling back but by that time, the phone lines were closed. 

       

      I am still currently on hold to OVO and have been for 2 hours, after having been told the account is intact with Boost. 

      I am living in a property with no gas or electric. This needs to be sorted as a matter of urgency.

      Any advice would be much appreciated!

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      July 4, 2023

      Hi @LilyPowell_95 ,

      As one of the forum volunteers, I can’t fix this myself. However, as you’re off-supply I will inform the forum moderators immediately. They might be able to help figure something out.

      Please bear with me, this may take a couple of hours.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Show more replies
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