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Anthony2kf
Rank 2
November 5, 2023

Monitor not connecting

  • November 5, 2023
  • 6 replies
  • 164 views

Hi All,

I noticed my monitor isn't connecting to the meter, I have tried moving it closer but it still shows an  X on the display. do I need to phone contact support?

 

Thanks 

 

Anthony

6 replies

Blastoise186
Super User
Blastoise186Super User
Super User
November 5, 2023

Nope! Show us photos of everything and we’ll see what we can recommend.

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    Anthony2kfAuthor
    Rank 2
    November 6, 2023

    Hi, as requested please find the pictures attached.

     

    regards

     

    Anthony

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 7, 2023

    Thanks!

    I see you have a Geo IHD. Please grab me all the status codes you see in the System Status menu for each item - if you select them, it’ll show you the code. I can use that to diagnose the issue at hand.

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      Anthony2kfAuthor
      Rank 2
      November 7, 2023

        Hi Blastoise186

      System status not connected to meter network: code 22-0

      Electrical meter connected to meter but not receiving a meter data: code 28-2

      Gas meter connected to meter but not receiving a meter data: code 29-2

       

      Hope that helps.

       

      Cheers

       

      A

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        November 8, 2023

        Got it, thanks.

        My diagnosis goes two ways. Either the IHD isn’t properly paired, or the Comms Hub isn’t working properly. The 22-0 code is the one that gave it away. Please tell me what the five lights on the Comms Hub are doing - SW, WAN, MESH, HAN and GAS.

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          Anthony2kfAuthor
          Rank 2
          November 14, 2023

          Hi Blastoise

           

          Thanks for your reply, four are flashing except the MESH led.

          hope that helps?

           

          regards

          A

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