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Peter new username
Rank 2
Peter new username
Rank 2
March 15, 2023
Solved

Meter reading anomaly on my account- How do I resolve this?

  • March 15, 2023
  • 14 replies
  • 607 views

OK, So first off I’m a newbie to OVO and first impressions are not good….not good at all. All I wanted to know was what to do about a strange reading I submitted today….my peak reading. Last time it was  21221 and today, when I was asked to submit a current reading it read, 20875. Weird. I’ve never had this problem with SSE or any other company that supplies my electricity in over 40 years. Then along comes OVO and I get a weird meter reading….a minus reading! I don’t have solar panels to mess up the meter, so does anyone know what’s going on? More to the point, does anyone know solution to this problem! Nothing wrong with the off-peak reading, just the peak reading. 
The woman I spoke to via chat was worse than useless.

Best answer by Firedog

Updated on 30/06/25 by Abby_OVO

 

The readings screenshot helps a lot, thanks. So, no register switch involved here. However, it’s the December 2022 reading that’s anomalous. I’ve taken a guess that the reading was in fact 20221 instead of 21221, so your consumption looks like this:
  

The blob is the anomalous reading of 21221, while the orange point below it is what it probably should have been - 20221. This would give a reasonable fit to the trend over the whole period. 

Support should be able to correct that one digit for you, which would bring everything back into line.

 

And … a smart meter wouldn’t have made this sort of mistake. It might make others, but they’re usually corrected automatically and quickly.

Out of line meter reading or entered the wrong reading by mistake? The following topics may be helpful, but you will still likely need to get in touch with out Support Team so they can correct the reading:

 

 

14 replies

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Peter new username
Rank 2
Peter new usernameAuthor
Rank 2
March 16, 2023

Hi Blastoise 186, Thanks for your comment. Unfortunately, this is where OVO falls down badly: I’ve been no 34 in the queue for nearly 20 minutes and my position hasn’t shifted yet!To send the link, as you suggested, do I just copy the link that’s in my browser? Or is there some other way?

BPLightlog
Super User
BPLightlogSuper User
Super User
March 16, 2023

You could start a web chat here

https://help.ovoenergy.com/#contact_us_container 

and then use this to send the details via your link

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    Peter new username
    Rank 2
    Peter new usernameAuthor
    Rank 2
    March 16, 2023

    Success! After almost half an hour, finally got some joy out of the messaging service. Thanks again FD for the graph- now pasted into messaging service, along with my recent meter reading history.

    Just waiting for my case no. to come through. Perhaps I’ll stay with OVO after all, if and when I get a ‘happily ever after’!

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      March 16, 2023

      Alternatively try a direct message via the OVO Facebook or Twitter Feed, not a public post, if you find the chat takes a long time in the future. 

      Both are official OVO support channels and the OVO staff their can access your account unlike here. 

      Simply include your name, address, account number, date of birth to pass security along with your message. You would get an immediate reply, but they are good at getting back. 

      https://www.facebook.com/ovoenergy

       

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