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Emmanuelle_OVO
Emmanuelle_OVOBest Answer
Retired Moderator
February 1, 2023

Updated on 31/10/23 by Abby_OVO

Hey @Jacqueline Gaughan,

 

Sorry for the issues you’re having.

 

OVO as your supplier would be responsible for the meter itself, and the meter tails. You can contact our Support Team who can forward photo’s on to our siteworks team. Here are some articles which explain whose responsible for what and also what jobs we are able to perform:

 

 

However, if you’re concerned about the sub meter, wiring going into the meter, then I’d advise contacting 105 and speaking to your DNO as suggested by @Blastoise186. 

 

Hope this helps. 

Renewable Energy? Big Fan.
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4 replies

Blastoise186
Super User
Blastoise186Super User
Super User
January 31, 2023

Hey @Jacqueline Gaughan ,

Was there something you needed from us? We’ve previously given you advice but it doesn’t seem like anything has changed since.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 1
Jacqueline GaughanAuthor
Rank 1
January 31, 2023

Just hoping OVO will see this and get in touch 

Blastoise186
Super User
Blastoise186Super User
Super User
January 31, 2023

I’m not sure there’s much OVO can do about this I’m afraid. I can ask a forum moderator to see what they think, but I’m pretty sure they’ll likely give the same kind of advice we’ve already offered you.

If you have concerns that things are unsafe, try calling 105.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVOBest Answer
Retired Moderator
February 1, 2023

Updated on 31/10/23 by Abby_OVO

Hey @Jacqueline Gaughan,

 

Sorry for the issues you’re having.

 

OVO as your supplier would be responsible for the meter itself, and the meter tails. You can contact our Support Team who can forward photo’s on to our siteworks team. Here are some articles which explain whose responsible for what and also what jobs we are able to perform:

 

 

However, if you’re concerned about the sub meter, wiring going into the meter, then I’d advise contacting 105 and speaking to your DNO as suggested by @Blastoise186. 

 

Hope this helps. 

Renewable Energy? Big Fan.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd